Technical Consultant

Juniper Square; Chicago (IL); Híbrido; USD 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision care

Retirement plan

Flexible time off

Professional development stipend

Flexible work setup

Descripción de la vacante

Juniper Square is seeking a Technical Consultant to help clients maximize the value of our investment management platform. You will be a trusted advisor, guiding adoption, designing tailored solutions, and building long-term relationships across client organizations.

In this role you’ll lead implementation efforts, deliver targeted training, and collaborate with Product, Success, and Support teams to drive outcomes.

Formación

• Minimum of 2 years of experience working with clients within the investment management industry.
• Executive-level presentation experience.
• Strong written and verbal communication with analytical prowess.
• Proactive problem solving and process-improvement mindset.
• Experience using AI tools for day-to-day tasks and prompt engineering.
• Travel up to 10% nationally as needed.
• API implementation experience is a plus.
• Previous consulting experience helping customers achieve outcomes.

Responsabilidades

• Partner with clients to understand goals and craft adoption plans.
• Lead design and implementation of solutions to deliver results.
• Develop and deliver training for diverse user groups.
• Maintain deep knowledge of product functionality and industry best practices.
• Collaborate cross-functionally to resolve issues and influence roadmap.
• Develop SOPs to improve team efficiency.
• Create and maintain product/process documentation.
• Use AI tools to accelerate recurring work and document client use-cases.

Conocimientos

Client facing meetings

Analytical skills

Communication skills

Problem solving

AI tools experience

Travel up to 10%

Independent work

API integrations

Consulting experience

Educación

Bachelor’s degree or equivalent

Herramientas

Claude

ChatGPT

Descripción del empleo

About Juniper Square

Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we’ve built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we’re reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we’re building a company designed to shape the future of private markets for decades to come.

Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you’re energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us!

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.

About Your Role

We are looking for a Technical Consultant to play a pivotal role in empowering our clients to maximize the value of our innovative investment management platform. You'll be a trusted advisor, driving successful implementations and fostering long-term customer relationships by leveraging your deep product knowledge and industry insights. This is an opportunity to directly impact how our clients operate, transforming their processes and enhancing their investor experience.

As a Technical Consultant, you will design, develop, and deliver tailored solutions that address our clients' unique business challenges. You'll partner closely with clients across their organizations, understanding their workflows and guiding them towards more efficient and effective practices. Your expertise will be instrumental in ensuring seamless adoption, driving feature utilization, and achieving optimal business outcomes.

What You’ll Do

• Strategic Consultation: Partner with clients to understand their strategic goals, business drivers, and desired outcomes, crafting customized adoption plans that align with their objectives.


• Solution Delivery: Lead the design and implementation of solutions, ensuring timely execution and overcoming potential constraints to drive positive results.


• Training & Enablement: Develop and deliver comprehensive training programs for diverse user groups, simplifying complex technical concepts for varying levels of expertise.


• Technical Expertise: Serve as a subject matter expert, maintaining a deep understanding of product functionality, industry best practices, and customer behaviors.


• Cross-Functional Collaboration: Partner with Project Management, Customer Success, Service and Support, and Product Development teams to resolve complex issues and influence product roadmap decisions.


• Process Optimization: Develop and implement standard operating procedures to enhance the efficiency and effectiveness of the Technical Consulting Team.


• Knowledge Sharing: Create and maintain documentation on product and procedural best practices, ensuring consistent messaging across the organization.


• AI-Enabled Efficiency: Use AI tools to accelerate recurring work, qualify client use-cases to our product offerings, manage your client book, and prepare documentation

Qualifications

• Minimum of 2 years of experience working with clients within the investment management industry.


• Proven ability to lead client-facing meetings and presentations, including executive-level audiences.


• Exceptional analytical, interpersonal, and communication skills (written and verbal).


• Strong problem-solving abilities and a proactive approach to identifying and implementing process improvements.


• Demonstrated ability to use AI tools (e.g., Claude, ChatGPT) productively for day-to-day work: delegating recurring tasks, iterating through multi-turn prompts, and critically evaluating output.


• Ability to work independently with minimal supervision and thrive in a collaborative team environment.


• Willingness to travel nationally up to 10% as needed.


• Technical experience in working with API implementations is a plus


• Previous consulting experience helping customers achieve outcomes in a technical manner


• Bachelor’s degree or equivalent professional experience.

Compensation

Compensation for this position includes a base salary, bonus, equity, and a variety of benefits. The U.S. base salary range for this role is $90,000 - $110,000 USD. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.

Benefits Include

• Health, dental, and vision care for you and your family


• Life insurance


• Mental wellness coverage


• Fertility and growing family support


• Flex Time Off in addition to company-paid holidays


• Paid family leave, medical leave, and bereavement leave policies


• Retirement saving plans


• Allowance to customize your work and technology setup at home


• Annual professional development stipend

Your recruiter can provide additional details about compensation and benefits.