Technical Consultant

RXinsider LTD.; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

HSA & FSA

Paid holidays

Fertility & Family planning benefits

Parental leave

Adoption assistance

Employee resource groups

Flex PTO

401k match & Roth option

Job summary

RXinsider LTD. is seeking a Technical Consultant to work directly with clients, installing approved hardware and software, and ensuring data readiness for project completion. You will handle data conversions, label design, and on-site testing with the help of the project team.

The role requires strong Windows/Linux knowledge, data migration experience, and travel up to 10% to support client installs and go-lives.

Qualifications

• 2+ years in a technical consultant or POS/hardware support role.
• Experience with Outcomes product and hardware is preferred.
• Familiarity with Windows and Linux operating systems.
• Domestic/international travel up to 10% may be required.

Responsibilities

• Install and configure client hardware and software.
• Perform OS updates, data migrations, conversions, and network configurations.
• Assist on-site trainers during go-live and testing.
• Document configurations in Zendesk and coordinate with PMs and data teams.
• Troubleshoot system and network issues during setup.
• Procure label samples and design client labels to specifications.
• Support data conversion tasks and ensure data accuracy.

Skills

Windows & Linux OS

Printers & peripherals

Networking

Time management

Outcomes product knowledge

Education

Associates or equivalent

Tools

Zendesk

Job description

Job Summary

As a Technical Consultant, you will be responsible for working directly with our clients or execute their readiness tasks which can include install all approved hardware and software with Outcomes, convert, merge, split and validate data ahead of project completion, install custom labels and peripheral devices, to ensure a smooth and seamless process for all involved.

Essential Duties & Responsibilities

• Work directly with client and IT, to setup their server, registers, printers, scanners, workstations, and any additional peripheral items, to ensure all hardware is in working order.
• Perform operating system updates, data migrations, data conversions, network configurations, Rx30 conversions, data restores, and assist with special disaster recovery setups, per client request.
• Assist client with technical questions during the hardware installation process, resolving issues contributing to on time project delivery.
• Assist on-site trainers prior to and during go-live on any issues that may arise or hardware that may still need to be setup and/or tested (new workstations, thermal printers, laser/thermal printer alignment, POS and robotics interfaces, etc.).
• Maintain and document all configurations related to each install within appropriate platform (ex. Zendesk).
• Work closely with project management team post GL for any remaining hardware needs for client go-live.
• Ability to setup additional licensing, vendor related files, back-office setups, virtual servers, modules, & up to date pharmacy and point-of-sale builds.
• Ability to prevent, troubleshoot and diagnose system and network issues that may occur during system setup.
• Ability to identify and assist with troubleshooting issues with internal programs and tools.
• Keep up to date on newly released features and approved hardware within the Outcomes product solutions.
• Communicate with new and existing customers to determine details of their current data to ensure the data is converted meeting expectations.
• Coordinate with data conversion specialists and companies to correct any inaccuracies or inconsistencies in test data.
• Additional duties assigned by team manager to assist fellow teammates with outstanding projects.
• Work directly with client to procure label samples and design custom label for client to their specifications

Qualifications

Knowledge & Requirements

• Knowledge of Windows & Linux OS
• Advanced skills, printers, and peripheral device installations
• Advanced networking skills is a plus
• Time management skills
• Knowledge of Outcomes product and hardware offerings
• Positive attitude and team oriented
• Consistently meet expectations and deadlines without direct supervision
• Travel Requirements: Domestic and/or International, up to >10%

Education & Experience Requirements

• Minimum years of work experience: 2 years
  • Experience in Outcomes Support roles in Point of Sale or Hardware
  • Minimum of 1 year of experience in hardware/network
  • Background in Technology in working with pharmacies is helpful
• Minimum level of education or education/experience: Associates or equivalent work experience.

Physical Requirements

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401k Employer Match & Roth Option Available – immediate eligibility