Technical Consultant

TeamDynamix; Northern (KY); Hybrid; USD 100,000 - 125,000; Full time

Job summary

TeamDynamix is a high-growth SaaS company delivering ITSM, ESM and PPM solutions with a focus on configurable, no‑code platforms. This remote-first role centers on automation, integrations, and customer success while supporting a diverse client base across industries.

As a Technical Consultant, you will design, build, and maintain integrations, train customers on best practices, gather requirements, and provide proactive technical support within the Professional Services team.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1–3+ years in professional services, consulting, solutions engineering, or solution automation in SaaS environments.
• 3+ years working directly with customers in a technical environment.
• Strong understanding of enterprise integrations, APIs, and web services.
• Experience with iPaaS platforms or no-code/low-code automation tools (preferred).
• Curious, energetic, and passionate about solving business problems with technology.

Responsibilities

• Design, build, and maintain integrations between TeamDynamix solutions and client systems.
• Provide proactive technical support and problem resolution to ensure customer satisfaction and minimize downtime.
• Train customers on iPaaS best practices and automation strategies.
• Gather and document integration and automation requirements with clients.

Skills

Customer-facing experience

Enterprise integrations

APIs & web services

SaaS environments

Strong communication

Project management

Teaching and mentoring

Problem solving

Education

Bachelor’s degree in business or related field

Tools

iPaaS platforms

No-code/low-code automation tools

APIs

Job description

TeamDynamix is a high-growth SaaS company delivering award-winning IT Service Management (ITSM), Enterprise Service Management (ESM) and Project Portfolio Management (PPM) solutions together on one platform along with an Integration Platform as a Service (iPaaS) solution. The company has been recognized as a leader by Gartner, Info-Tech, G2 and many others with high rankings for innovation and service.

The company serves customers across a diverse range of industries including financial services, healthcare, retail, manufacturing, public sector and education. The company differentiates in the market with a fully integrated, no-code platform that is easy to use, own and operate.

Customer NPS scores are above the industry average and our white glove service approach allows us to walk side-by-side with our customers to ensure they are properly implemented and well-supported.

We usually start in the IT department, working with the IT Service Management team and the IT PMO—sometimes the CIO will be involved. Then we start to expand into other areas like HR, marketing and facilities where these groups can also benefit from a service and project management platform, or from integrating enterprise systems.

We empower our customers to reduce resource and budget drain by giving them a platform that is highly configurable and easy to use. Our customers love the fact that the platform does not require heavy admin overhead, they love that it’s highly configurable to meet unique needs and they love that we are always here to support them.

BENEFITS

Our People-Centric Approach

We make work better for everyone—including our employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

Competitive Compensation

We focus on building a world class team, we seek to provide a compensation structure that reflects employees' skills and contributions.

We offer a variety of plans that allow our employees to find the right health insurance to suite their unique needs.

Wellness Programs

We offer a variety of programs to promote your physical and mental wellbeing.

401(k) Savings Options

Traditional and Roth 401(k) savings options with company match.

Remote-First

Remote-first with flexible working hours. We will set you up for success from your home office.

Company Holidays

Prioritized work-life balance, with 15 observed days off in addition to PTO. Including a few extra long weekends.

Generous Family Leave

Family-friendly policies including paid parental leave.

Life and Disability Insurance

Paid life insurance, short-term, and long-term disability insurance.

Additional Perks and Benefits

• Transparent communication about company financials and strategy
• Regular feedback sessions and performance reviews
• Anti-bias and anti-harassment training programs
• Trust and autonomy in decision-making within your role
• Work environment that encourages you to be your authentic self
• Flat management structure with approachable leaders
• Routine solicitation for employee feedback (with action!)
• Backed by two private equity firms that focus on high-growth

If you are looking for fantastic co-workers, consistent strategy, high-growth, and the ability to grow, learn and thrive you may love it here.

Our team benefits from our world-class marketing engine, the latest in lead generation technologies, and the hardest-working SDR team in the business producing a steady pipeline of sales-ready opportunities. TeamDynamix empowers sales staff with a work-from-anywhere approach and generous, uncapped, performance-based comp plan.

• Highly sophisticated tech stack with workflow automation
• Structured interlocks between sales and marketing
• Access to product experts and leadership

Working at TeamDynamix has provided me with an unparalleled opportunity to grow both personally and professionally while working in a team-based environment. I have never been part of a sales team more willing to help or share ideas for the sole purpose of supporting a rep to be successful. We truly are a team first sales organization.

Jim Pouliot

Account Executive

Open Positions

Technical Consultant

Location

Remote, USA

Employment Type

Full time

Location Type

Remote

Department

Professional Services

Compensation

• $100K – $125K

Compensation Philosophy

At TeamDynamix, we are committed to attracting, retaining, and rewarding top talent through a competitive and equitable compensation program. Our approach is grounded in fairness, transparency, and market competitiveness. We regularly review our compensation structure to ensure alignment with industry benchmarks and to recognize the skills, experiences, and contributions of our team members. In addition to base salary, our total rewards package includes benefits and incentive opportunities that support our employees’ personal and professional well‑being and growth.

TeamDynamix is seeking a sharp, quick‑learning, and well‑polished Technical Consultant to join our growing team. In this role, you will define, manage, and execute the technical aspects of automation and integration for our software solutions - working directly with customers to design, build, and maintain integrations while delivering high‑impact consulting services. This remote opportunity is ideal for candidates with strong technical expertise, customer‑facing experience, and a passion for solving complex problems through innovative technology.

About the Role

Design and build solutions using TeamDynamix products like iPaaS and Conversational AI for TeamDynamix clients.

Design, build, and maintain automations and integrations between TeamDynamix solutions and client systems.

Train customers on iPaaS best practices and automation strategies.

Gather and document integration and automation requirements, collaborating closely with clients to validate solutions.

Configure, test, and optimize integrations to ensure high‑quality performance and reliability.

Identify innovative ways to apply automation and technology to solve customer challenges.

Provide proactive technical support and problem resolution to ensure customer satisfaction and minimize downtime.

Serve as a technical resource to other members of the Professional Services team.

Manage work effectively and multitask across multiple client assignments.

Provide timely and accurate project updates to management.

Contribute to knowledge base content and best practices to support both customers and internal teams.

Assist in improving service delivery processes to maximize efficiency and resource utilization.

About You

Bachelor’s degree in a related field of business or equivalent work experience.

1–3+ years of experience in professional services, consulting, solutions engineering, or solution automation in SaaS environments.

3+ years of experience working directly with customers in a technical environment.

Strong understanding of enterprise integrations, APIs, and web services.

Experience working with iPaaS platforms or no‑code/low‑code automation tools (preferred).

Curious, energetic, and passionate about solving business problems with technology.

Highly skilled communicator who can effectively engage both technical teams and executive stakeholders.

Strong project management, organizational, and multitasking abilities.

Enjoys teaching, consulting, and continuous learning.

Ability to translate business needs into creative, scalable technical solutions while building trusted client relationships.

Flexible and adaptable, able to shift between advisory, consulting, and support roles as needed.

Experience with conversational AI or virtual service agent technologies (a plus).

If you believe you could add value to our team but don’t meet all the criteria listed, we still encourage you to apply!

What We Offer

Competitive compensation that reflects employees’ skills and contributions.

Wellness programs that promote physical and mental well‑being.

Traditional and Roth 401(k) savings options with company match.

Remote‑first with flexible working hours.

Prioritized work‑life balance, with 15 observed days off in addition to PTO.

Family‑friendly policies including paid parental leave.

Paid life insurance, short‑term, and long‑term disability insurance.

Regular acknowledgement of achievements with recognition programs.

Counseling services and resources for personal and professional challenges.

Transparent communication about company goals, strategy, and performance.

Regular feedback sessions and performance reviews.

Anti‑bias and anti‑harassment training programs.

Trust and autonomy in decision‑making within your role.

Work environment that encourages you to be your authentic self

Flat management structure with approachable leaders who want to hear your feedback.

Backed by two private equity firms that invest in high‑growth private companies across North America.

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