Technical consultant

Computer Aid, Inc.; Columbia (SC); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading technology consulting firm is seeking a ServiceNow Technical Consultant focused on Strategic Portfolio Management (SPM). This fully remote role requires strong expertise in ServiceNow implementation and support, with hands-on experience in project management frameworks. Candidates will work closely with clients to enhance their service delivery and project outcomes.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k retirement account access

Paid time off

Paid sick leave

Qualifications

• 5+ years of ServiceNow development experience required.
• Hands-on experience with Strategic Portfolio Management.
• Understanding of ITIL and PPM practices.

Responsibilities

• Deliver end-to-end solutions in ServiceNow, including implementation and customization.
• Guide clients on best practices and features.
• Interface with vendors and manage timelines effectively.

Skills

ServiceNow SPM module knowledge

Problem solving

Effective communication

Agile development practices

Attention to detail

Education

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist - SPM

Job description

Job ID Number

R5550

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

As a ServiceNow Technical Consultant for Strategic Portfolio Management (SPM), you will consult with clients providing ServiceNow implementation, upgrade and support services.

Job Description

We are seeking a ServiceNow Technical Consultant for SPM. This is a 100% US-based remote opportunity. Candidates must be able to work in PST.

CAI is seeking a trained and certified ServiceNow Professional with experience in SPM. All work will be completed in ServiceNow and will require experience with the ServiceNow Create methodology using SDLC and PPM for all project status, requirements, story management and testing. Interacting daily within ServiceNow to manage stories, customer incidents and requests related to the build and implementation of ServiceNow Applications, Modules, etc.

The initial project will involve expanding SPM including Project and Portfolio Management and Financials. Candidates must be able to speak to what the client needs to do based on prior engagements. This project will be based in PST. Candidates based in CST and MST are desired.

Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders/Permanent residents will be considered for this role. Candidates must be able to work directly on CAI's W2.

What You'll Do

• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications

• Implement IT Infrastructure Library (ITIL)-based workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations

• Implement Project Management Professional (PMP)-based system configurations in ServiceNow including program, portfolio and project tasks as well as settings and data for timecards, resource assignments and financial project reporting

• Guide clients towards out-of-the-box features and best practices

• When needed, apply Agile software development practices for customizations to the platform

• Organize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators

• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

• Effectively manage and execute high level tasks assigned via 'stories'

• Assists junior analysts through project(s) lifecycles

• Manage work against demanding timelines

• Communicate professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

What You'll Need

Required:

• Deep functional and technical knowledge of the ServiceNow SPM module and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

• 5+ years of ServiceNow Development

• Hands-on experience with Strategic Portfolio Management (SPM)

• Solid experience with integration.

• Current ServiceNow Certified System Administrator (CSA) is required

• Current ServiceNow Certified Implementation Specialist - Strategic Portfolio Management (CIS-SPM) is required

• Background in either software development or IT Service management

• Understanding of ITIL concepts and IT Service Management (ITSM) practices and procedures

• Understanding of Project Portfolio Management (PPM) practices and procedures

• Understanding of Agile based approach to software development (SCRUM experience a plus)

• Ability to work remotely and largely unsupervised, and to deliver to written requirements

• Effective communication skills via verbal and non-verbal methods

• Strong attention to detail

• Problem solving ability

• Flexible and the ability to manage multiple projects concurrently

Preferred:

• Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus

• ITIL v4 certification

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

The pay range for this position is $100,000.00 - $125,000.00 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.?

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.