Technical Communication Analyst- Cartersville, GA

Komatsu; Cartersville (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k programs

Employee time off

Learning and development programs

Job summary

Komatsu is seeking a Technical Communications Business Analyst in Cartersville, GA to enhance business processes through analysis and project management. The role includes collaborating with various teams, performing root-cause analysis, and leading multiple projects to improve efficiency in technical communications.

Ideal candidates should possess a Bachelor's degree or relevant experience and strong skills in project management and technical aptitude. Influential in driving global initiatives, this position offers numerous employee benefits, including health plans and 401k.

Qualifications

• Bachelor's degree or 5 years related work/military/education experience.
• Strong problem-solving, root-cause analysis and system knowledge.
• Experience in data reporting, data analysis tools and techniques.

Responsibilities

• Collaborate with management and teams for project objectives.
• Perform root-cause analysis for technical communication.
• Lead and support multiple projects using project management strategies.

Skills

Project management skills

Problem-solving and root-cause analysis

Technical aptitude for automation tools

Data reporting and analysis

Education

Bachelor's degree or 5 years related experience

Tools

PowerApps

Power BI

Job description

Job Overview

The Technical Communications Business Analyst improves business success and objectives by enhancing programs, systems, and processes through root cause analysis (RCA) and project management of solutions. This change‑management role supports future global initiatives and improves tech comm efficiency and impact. It includes developing reporting systems, identifying and automating manual business processes within the tech comm organization, and supporting system application rollouts.

Key Responsibilities

• Collaboration: Work with the management team to identify objectives and roadmapping. Work with Komatsu business groups such as Digital Solutions, ICT, Aftermarket, and Service for root‑cause analysis, business case development, and project management. Work with the tech‑comm writing teams to understand business processes and formulate them into business requirements and solutioning. Work with suppliers and potential vendors for consulting and solutioning.
• Information Development: Perform root‑cause analysis, business and system, for technical communication as required to discover and implement solutions. Develop operating procedures for new systems and processes. Research and validate requirements through root‑cause analysis and goal identification.
• Project Management: Lead and support multiple projects from start to completion. Utilize project management strategies and tools to ensure milestones, releases, and sign‑off. Validate project success through testing, operating procedures, and formal training.
• Leadership: Lead department and global projects impacting technical communication systems and processes including SBOM and content delivery portals. Lead and mentor team members on project management to improve collaboration and success.
• Technology Integration: Build reporting systems leveraging Power apps/BI for metric and KPI monitoring. Maintain and enhance power app tech‑comm solutions.

Location

Cartersville, GA, USA 30121.

Qualifications and Requirements

• Bachelor's degree or 5 years related work/military/education experience.
• Strong project management skills that keep projects on track, counteract project delays, and drive success.
• Strong problem‑solving, root‑cause analysis and system knowledge.
• Possibly 5–20% travel for Gemba with customers or distributors, industry seminars/training, departmental training or meetings.
• Ability to build rapport and maintain positive relationships with team, IT and other Komatsu teams, suppliers and vendors.
• Strong technical aptitude for computer systems and automation tools.
• Experience in data reporting, data analysis tools and techniques (PowerApps, BI, etc.).
• Experience with integrations across different platforms.

Preferred Skills

• Experience building requirement definitions, user stories, and UAT testing of system releases.
• Business case development and presentation skills, explaining complex projects with simple visualization and clarity.
• Commitment to staying updated with technology and best practices.
• Commitment to continuous learning and understanding internal requirements and customer needs, and identifying solutions to bridge the gap.

Mental Requirements

• Ability to comprehend technical documents and data.
• Strong problem‑solving skills, including concentration and high attention to detail to solve complex problems swiftly.
• Strong organizational skills.
• Communicates with customers (internal and external) in a clear and effective manner.
• Must adhere to process protocol and apply established protocols in a timely manner.
• Must inspect site and work areas to detect safety concerns.
• Must manage the stress and mental fatigue that comes from a heavy workload, competing priorities and ambiguity.
• Ability to deliver work within tight deadlines.

Emotional Intelligence Requirements

• Remain calm in situations involving stress, deadlines, or upset employees or third parties.
• Establish and manage priorities of yourself and subordinates to achieve targeted performance metrics, if applicable.
• Maintain an effective and collaborative working relationship with managers, peers, subordinates, and third parties. Demonstrate tact and diplomacy when needed.
• Understand how your emotions and communications are perceived by others and modify as needed to be an effective team member.
• High level of self‑motivation. Demonstrates leadership and good professional judgement, consistent with role in the organization.
• Accountability for work product.

Company Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs.
• Employee time off (vacation and designated holidays).
• Employee and family assistance programs.
• Disability benefits.
• Life insurance.
• Employee learning and development programs.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affi…All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.