Technical Client Success Manager - Hong Kong (Remote)

elwoodtechnologies; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical cover for employee and family

Remote working setup in APAC/Global

Job summary

Elwood Technologies seeks a Technical Client Success Manager to own a book of institutional clients, translating workflows into platform configurations and guiding adoption across a global, follow-the-sun support model. The role emphasizes senior stakeholder engagement, API knowledge, and a deep interest in blockchain and digital assets.

You will collaborate with APAC sales, deliver platform demonstrations, and contribute to roadmap inputs while working remotely from a Hong Kong or Singapore

Qualifications

• Two to five years in a client-facing technical role such as technical account manager, client success manager, solutions engineer, or sales engineer, ideally serving institutional customers.
• Ability to present and demonstrate a platform to senior stakeholders including heads of trading, chief technology officers, and operations leaders.
• Working knowledge of APIs, technical integrations, and front-to-back trading system workflows spanning execution, order, and portfolio management systems, market structure, and connectivity.
• Familiarity with financial markets and trading workflows, with valuation, risk, or pricing experience viewed as a plus.
• Genuine interest in blockchain, cryptocurrencies, and the broader digital asset ecosystem, combined with strong analytical problem-solving and clear communication skills.
• Legal right to work in Hong Kong or Singapore and the ability to perform in a high-growth, fast-moving environment.

Responsibilities

• Own a defined book of institutional clients across their full lifecycle, building senior relationships and managing expectations to drive satisfaction, adoption, and retention.
• Translate complex client workflows and business objectives into tailored platform configurations and structured technical requirements that feed the product and engineering roadmap.
• Partner with APAC sales on prospective client pitches, deliver platform demonstrations, and identify upsell and cross-sell opportunities within existing accounts.
• Participate in the APAC support rota, resolving complex technical issues spanning order flow anomalies, market data feeds, and execution exceptions, with clean handover to other regions.
• Produce and maintain high-quality support documentation and internal knowledge base content, and continuously improve support workflows and tooling.

Skills

Client-facing experience

Platform demonstrations

APIs & integrations

Financial markets familiarity

Blockchain interest

Clear communication

Education

CS/Engineering/Finance degree or equivalent

Tools

Zendesk

Jira

SQL (basic)

Python (basic)

Job description

Role overview

This Technical Client Success Manager role blends account ownership with hands-on technical support for institutional clients using a digital asset trading and portfolio management platform. The position is remote, based in Hong Kong, and forms part of a global client delivery team providing follow-the-sun coverage across Asia Pacific, Europe, and the Americas. The successful candidate acts as a trusted advisor to senior client stakeholders while partnering with sales on growth and participating directly in the APAC support rotation.

Responsibilities

• Own a defined book of institutional clients across their full lifecycle, building senior relationships and managing expectations to drive satisfaction, adoption, and retention.
• Translate complex client workflows and business objectives into tailored platform configurations and structured technical requirements that feed the product and engineering roadmap.
• Partner with APAC sales on prospective client pitches, deliver platform demonstrations, and identify upsell and cross-sell opportunities within existing accounts.
• Participate in the APAC support rota, resolving complex technical issues spanning order flow anomalies, market data feeds, and execution exceptions, with clean handover to other regions.
• Produce and maintain high-quality support documentation and internal knowledge base content, and continuously improve support workflows and tooling.

Requirements

• Two to five years in a client-facing technical role such as technical account manager, client success manager, solutions engineer, or sales engineer, ideally serving institutional customers.
• Demonstrated ability to present and demonstrate a platform to senior stakeholders including heads of trading, chief technology officers, and operations leaders.
• Working knowledge of APIs, technical integrations, and front-to-back trading system workflows spanning execution, order, and portfolio management systems, market structure, and connectivity.
• Familiarity with financial markets and trading workflows, with valuation, risk, or pricing experience viewed as a plus.
• Genuine interest in blockchain, cryptocurrencies, and the broader digital asset ecosystem, combined with strong analytical problem-solving and clear communication skills.
• Legal right to work in Hong Kong or Singapore and the ability to perform in a high-growth, fast-moving environment.

Nice to have

• Existing network within the institutional digital asset community across Asia.
• Background at a fintech, crypto trading platform, or blockchain infrastructure provider.
• Working knowledge of Python or SQL for basic data analysis, debugging, or system querying.
• Experience with customer success platforms, ticketing tools such as Zendesk or Jira, and technical documentation systems.
• Business-level Mandarin proficiency.
• A degree in computer science, engineering, finance, or a related field, or equivalent practical experience.

Benefits and work setup

• Competitive salary and compensation package.
• Fully paid medical cover for employees and family, plus discounted dental benefits.
• Generous time off including bank holidays, enhanced parental leave after one year of service, paid study leave, and personal leave.
• Weekly meal allowance, a discounted gym scheme, and an employee assistance programme.
• Remote working setup based in Hong Kong, with global offices in London, New York, and Singapore serving as occasional collaboration hubs.