Technical Claims Specialist

CLM Dallas Chapter; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Liberty Mutual Insurance in Charlotte, North Carolina seeks a Technical Claims Specialist to investigate, evaluate, and disposition complex auto and general liability claims of moderate to high exposure under limited supervision.

You will analyze policy language, coordinate with defense counsel, establish reserves, participate in mediations, and guide less experienced staff while upholding our commitment to fair, thorough claims handling.

Qualifications

• 4–5 years of related claims experience.
• Bachelor's Degree or equivalent business experience.
• Solid understanding of Complex Unit Auto and General Liability claims handling.

Responsibilities

• Investigate, evaluate, and manage complex environmental claims from initial notice through resolution.
• Analyze policy language, coverage issues, exclusions, conditions, and applicable environmental liability provisions.
• Coordinate with defense counsel, coverage counsel, environmental consultants, and other specialists.
• Investigates claims to determine whether coverage is provided, establish liability and verify damages.
• Reserves on all assigned files and make timely reserve recommendations.
• Prepare for and attend mediation sessions and negotiate on behalf of insureds.
• Monitor trials and report developments to management.
• Confers with policyholders on coverage and resolution strategy issues.
• Participate in training sessions for less experienced staff.

Skills

Complex Auto Claims

General Liability Claims

Communication Skills

Education

Bachelor's degree or equivalent

Job description

Description

Under limited supervision and established practices, the Technical Claims Specialist is responsible for the investigation, evaluation, and disposition of Complex Unit Auto and General Liability cases of moderate to high exposure.

Position

Company : Liberty Mutual Insurance

Location : Charlotte, North Carolina

Posted On : 10/22/2026

Responsibilities

• Investigate, evaluate, and manage complex environmental claims from initial notice through resolution.
• Analyze policy language, coverage issues, exclusions, conditions, and applicable environmental liability provisions.
• Coordinate with defense counsel, coverage counsel, environmental consultants, and other specialists
• Investigates claims to determine whether coverage is provided, establish liability and verify damages. Resolves claims within authority and makes recommendations regarding case value and resolution strategy to Branch Office Management and HO Examining on cases which exceed authority.
• Works closely with staff and outside defense counsel in managing litigated files according to established litigation management protocols.
• Identifies and appropriately handles suspicious claims.
• Identifies and appropriately handles claims with third party subrogation potential.
• Establishes and maintains accurate reserves on all assigned files. Makes timely reserve recommendations to Branch Office Management and HO Examining on cases which exceed authority.
• Prepares for and attends mediation sessions and/or settlement conferences and negotiates on behalf of LMG and LMG Insureds.
• Monitors trials and reports daily to Branch Office and HO Examining. Makes recommendations regarding strategy based upon developments.
• Confers directly with policyholders on coverage and resolution strategy issues.
• Establishes and updates -Action Plans- on assigned claims which clearly reflect file status and disposition strategy.
• Participates in training sessions for less experienced staff.

Qualifications

• Solid understanding of Complex Unit Auto and General Liability claims handling techniques and a working knowledge of LMG Claims procedures and demonstrated the ability to communicate effectively.
• A Bachelors Degree or equivalent business experience is required.
• In addition, the candidate will generally possess 4-5 years of related claims experience.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
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• Los Angeles Unincorporated
• Philadelphia
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