Technical Call Center Manager (Quality/FDA)

Abbott; Irving (TX); On-site; USD 87,000 - 173,000; Full time

Benefits offered by this job

HIP PPO coverage

Retirement plan

Tuition reimbursement

FreeU education

Diversity awards

Global employer

Job summary

Abbott in Dallas, TX is seeking a Call Center Section Manager to lead a technical customer support team (10–18) in a blended inbound/outbound environment. You’ll ensure timely troubleshooting for ADD products, maintain FDA/compliance standards, and drive content development for internal training.

Responsibilities include supervising the team, coordinating resources, and delivering high-quality customer service across US markets.

Qualifications

• Bachelor’s degree in Life Sciences, Medical Technology, Engineering, or related fields.

Responsibilities

• Supervise a technical customer support group (10–18 people) in a blended inbound/outbound call center.
• First-line contact for US ADD customers seeking technical help on ADD products/delivery technologies.
• Provide timely troubleshooting and resolution of customer issues per FDA and Quality Systems requirements.
• Implement and maintain the effectiveness of the quality system.
• Oversee content development and delivery of customer training on products/platforms.

Skills

Leadership

Coaching

Call Center Ops

Technical Support

Quality Systems

FDA Knowledge

Resource Planning

Customer Relationships

Education

Bachelor's degree in Life Sciences/Medical Tech/Engineering

Job description

Abbott in Dallas, TX is seeking a Call Center Section Manager to lead a technical customer support team (10–18) in a blended inbound/outbound environment. You’ll ensure timely troubleshooting for ADD products, maintain FDA/compliance standards, and drive content development for internal training.

Responsibilities include supervising the team, coordinating resources, and delivering high-quality customer service across US markets.