Technical Business Systems Analyst

Independence Pet Group; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare

Parental leave

Paid time off

Wellness Day off

Commuter benefits

Group Pet Insurance

On the job training

Employee Assistance Program (EAP)

Job summary

Independence Pet Holdings in Cleveland, OH is seeking a Technical Business Systems Analyst to join our hybrid team. You will focus on gathering requirements, validating business rules, and translating them into actionable specifications for development.

The role emphasizes strong Excel skills, stakeholder collaboration, and support of web-based business systems, with opportunities to influence projects across our pet health brands and services.

Qualifications

• 3+ years as a Business Analyst or in business support.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel capabilities.
• Experience with web-based applications or business systems.
• Ability to learn proprietary systems and work with business rules.

Responsibilities

• Research and interview to determine technical business requirements and translate into specifications for technical projects.
• Provide internal technical support and manage web-based services.
• Confirm requirements to ensure they meet stakeholders' needs.
• Engage end users and stakeholders to document and communicate business requirements.
• Translate the product vision into detailed specifications for the development team.
• Present user requirements, functional specifications, and process diagrams to the development team.
• Perform other duties as assigned.

Skills

Analytical thinking

Advanced Excel

Stakeholder collaboration

System configurations

Technical curiosity

Tools

InRule

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

We’re seeking a Technical Business Systems Analyst in our Cleveland, OH office. This position is hybrid.

As a Business Analyst, you will be a dedicated resource focused on requirements, testing, validation and business rule support.

Day to Day responsibilities:

• Performs research and interviews to determine technical business requirements and then translates into specifications for technical projects.
• Provides internal technical support and manages web-based services and customer support.
• Confirms requirements to ensure they meet stakeholders needs.
• Engages end users and business stakeholders to document and communicate business requirements.
• Translates the product vision into detailed specifications for the development team.
• Presents user requirements, functional specifications, technical specifications, and process flow diagrams to the development team.
• Performs other duties and responsibilities as assigned.

Required Qualifications:

• 3 years of professional experience as a Business Analyst or Business Support
• Strong analytical aptitude and problem-solving skills.
• Advanced Microsoft Excel capabilities.
• Ability to work with business rules, system configurations, and operational processes.
• Technical curiosity and the capacity to learn proprietary systems.
• Experience supporting web-based applications or business systems.
• Strong communication and stakeholder collaboration skills.

Nice-to-Have Experience:

• Insurance industry experience.
• Exposure to claims or rating systems.
• Business rules engines such as InRule.
• Customer service or operational support environments.

#iph

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

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