Technical Business System Analyst Healthcare - Tampa ($90,000)

Confidential Careers; Tampa (FL); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Confidential Careers is seeking a technically adept professional to lead customer implementations and post-go-live support in a healthcare-focused environment. You will troubleshoot complex issues, integrate REST/SOAP/FHIR services, and diagnose production data using SQL, APIs, and logs.

You will collaborate with Engineering, DevOps, and Product to resolve infrastructure problems, perform deployments, and mentor junior team members.

Qualifications

• 3+ years in Technical Support, Technical Consulting, Systems Integration, or Application Support.
• Strong troubleshooting skills across web applications and distributed systems.
• Experience with REST APIs, SOAP web services, FHIR, XML, JSON, and healthcare integrations.
• Proficient SQL for investigating production data and queries.
• Experience with incident management and root cause analysis.
• Familiarity with networking concepts, cloud-hosted applications, and enterprise infrastructure.
• Experience supporting software deployments and configuration management.
• Experience with API testing tools such as Postman.
• Understanding of OAuth, SSO, SSL/TLS, and security principles.
• Excellent written and verbal communication; strong customer-facing skills.
• Hybrid collaboration onsite 3x per week.
• Drug Screen and Background check required.

Responsibilities

• Serve as the primary technical resource during customer implementations and post-go-live support.
• Troubleshoot and resolve complex application, configuration, integration, and production issues.
• Diagnose customer-reported incidents using logs, SQL queries, API testing tools, and diagnostics.
• Support enterprise integrations utilizing REST APIs, SOAP, FHIR, XML, JSON, and X12 standards.
• Troubleshoot interface failures, authentication, connectivity, and data mapping challenges.
• Execute software deployments, configuration changes, and production releases per change management.
• Participate in production incident management, triage, root cause analysis, and customer communications.
• Partner with Engineering, DevOps, and Product to resolve infrastructure and application issues.
• Analyze application data using SQL to validate behavior and diagnose issues.
• Collaborate with customer IT teams on interfaces, implementation planning, and docs.
• Lead technical design discussions with customer stakeholders.
• Develop deployment/go-live plans including rollback planning and production readiness.
• Document technical solutions, troubleshooting guides, and knowledge base articles.
• Identify opportunities to improve deployment automation and support operations.
• Mentor junior team members and contribute to a collaborative culture.
• Escalate defects appropriately to Engineering and Platform teams.

Skills

REST APIs

SOAP

SQL

Troubleshooting

Incident management

OAuth/SSO

Cloud concepts

Communication

Tools

Postman

Job description

Must have some Healthcare software or platform experience. Sponsorship not available.

Primary Responsibilities

• Serve as the primary technical resource during customer implementations and post-go-live support.
• Troubleshoot and resolve complex application, configuration, integration, and production issues.
• Diagnose customer-reported incidents using application logs, SQL queries, API testing tools, and system diagnostics.
• Support enterprise integrations utilizing REST APIs, SOAP services, FHIR, XML, JSON, X12, and related healthcare interoperability standards.
• Troubleshoot interface failures, authentication issues, connectivity problems, and data mapping challenges.
• Execute software deployments, configuration changes, and production releases following established change management processes.
• Participate in production incident management, issue triage, root cause analysis, and customer communications during critical incidents.
• Partner with Engineering, DevOps, and Product teams to resolve infrastructure and application issues.
• Analyze application data using SQL to validate system behavior and diagnose customer issues.
• Collaborate with customer IT teams on interface specifications, implementation planning, and technical documentation.
• Lead technical design discussions with customer technical and operational stakeholders.
• Develop deployment and go-live plans, including installation, validation, rollback planning, and production readiness activities.
• Document technical solutions, troubleshooting guides, and knowledge base articles.
• Identify opportunities to improve deployment automation, implementation processes, and customer support operations.
• Mentor junior team members and contribute to a collaborative engineering culture.
• Escalate product defects and infrastructure issues appropriately to Engineering and Platform teams.

What We're Looking For:

• 3+ years of experience in Technical Support, Technical Consulting, Systems Integration, or Application Support.
• Strong troubleshooting skills across web applications and distributed systems.
• Experience working with REST APIs, SOAP web services, FHIR, XML, JSON, and healthcare integrations.
• Proven SQL skills with the ability to investigate production data issues, optimization, writing queries.
• Some experience with incident management and root cause analysis.
• Familiarity with networking concepts, authentication, cloud-hosted applications, and enterprise infrastructure.
• Experience supporting software deployments and configuration management.
• Experience with API testing tools such as Postman.
• Understanding of OAuth, SSO, SSL/TLS, and enterprise security principles.
• Excellent written and verbal communication skills.
• Strong customer-facing consulting, implementation support and relationship management skills.
• Hybrid collaboration onsite 3x per week in the office
• Drug Screen and Background check required.