Technical Business Analyst (USA - Remote)

Gurobi Optimization; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Gurobi Optimization is seeking a seasoned Business Systems Analyst to drive requirements for Salesforce-based solutions. You will translate business needs into actionable user stories, design scalable processes, and collaborate with developers, QA, and stakeholders to deliver high-quality system enhancements.

Join us to help align business strategies with ERP/CRM architectures and contribute to UAT planning and quality assurance across the SDLC.

Qualifications

• Bachelor’s degree in business administration, information systems, computer science, or a related field.
• 6–8+ years in business applications, business systems analysis, technical business analysis, or systems analysis.
• Experience with full SDLC lifecycle from requirements to production support.
• Minimum of 4 years of hands-on experience working with Salesforce.
• Experience translating business requirements into well-defined user stories and functional solutions within Salesforce.
• Experience with system integrations including NetSuite and MuleSoft.
• Ability to translate complex business requirements into clear documentation, user stories, and functional specifications.
• Strong cross-functional collaboration with business stakeholders, developers, and QA teams.
• Experience designing and executing UAT and supporting QA efforts.
• ASANA experience is a plus.

Responsibilities

• Gather, analyze, and document detailed business and functional requirements, anticipating feasibility and dependencies.
• Conduct fit/gap analyses to align business needs with system capabilities.
• Decompose requirements into clear, self-contained user stories for development.
• Create and maintain process flow diagrams, data models, and use cases.
• Partner with developers and stakeholders to design scalable business solutions.
• Lead the design and execution of UAT with business stakeholders to ensure functional readiness.
• Support QA efforts to ensure alignment with business requirements.
• Collaborate with QA to test, troubleshoot defects, and ensure high-quality deliverables.

Skills

Requirements gathering

Analytical thinking

Cross-functional collaboration

Communication skills

Agile/Scrum

SQL querying

Data modeling

Education

Bachelor’s degree in business administration, information systems, computer science, or a related field

Tools

Salesforce

NetSuite

MuleSoft

Asana

MS Office

Excel

Job description

At Gurobi Optimization, we’re on a mission!

A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world’s toughest and most impactful business problems. We’re looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.

What will you be doing?

• Gather, analyze, and document detailed business and functional requirements,anticipatingtechnical feasibility, architecture, existing modules, and dependencies.
• Conduct fit/gap analyses to align business needs with system capabilities.
• Decompose requirements into clear, self-contained user stories ready for development.
• Create andmaintaincomprehensive process flow diagrams, data models, and use cases.
• Partner with developers and stakeholders to design scalable business solutions.
• Lead the design and execution of User Acceptance Testing (UAT), partnering with business stakeholders to ensure solutions meet functional expectations and readiness standards.
• Support quality assurance efforts to ensure alignment with business requirements.
• Collaborate closely with QA team to support system testing, troubleshoot defects, and ensure high-quality, reliable deliverables.

What experience and qualifications should you have?

• Bachelor’s degree in business administration, information systems, computer science, or a related field.
• 6-8+ years in business applications, business systems analysis, technical business analysis, or systems analysis.
• Experience with the full SDLC lifecycle, from requirements to production support.
• Minimum of 4 years of hands‑on experience working with Salesforce.
• Experience translating and mapping business requirements into well‑defined user stories and functional solutions within Salesforce.
• Some experience supporting or working with system integrations, including platforms such as NetSuite and MuleSoft.
• Demonstrated ability to translate complex business requirements into clear documentation, user stories, and functional specifications.
• Strong experience partnering cross‑functionally with business stakeholders, developers, and QA teams.
• Experience designing and executing UAT and supporting quality assurance efforts.
• Experience in ASANA is a plus.

What skills and abilities should you have?

• In-depth understanding of ERP/CRM technical architectures, including Salesforce, NetSuite, and MuleSoft.
• Solid understanding of API and integration concepts, with the ability to assess cross‑system dependencies and data flows.
• Strong requirements gathering and analytical skills, with the ability to quickly understand business processes and translate them into functional solutions.
• Excellent communication and interpersonal skills, with the ability to engage effectively with both technical teams and non‑technical stakeholders.
• Proficiencywith Agile/Scrum methodologies and project management tools.
• Strong SQL knowledge withthe abilityto write queries and reports.
• Advancedproficiencywith MS Office Suite (Excel, Word, PowerPoint, Visio).

What other skills should you have?

• Strong analytical, problem‑solving, and decision‑making abilities.
• Excellent written and verbal communication skills.
• Proven ability to communicate complex technical concepts to non‑technical audiences.
• Demonstrated experience creating detailed business process documentation and data flow diagrams.
• Ability to manage multiple priorities, projects, and deadlines effectively.

Your Alignment with our Gurobi Core Values:

• Customer Focus: Verbal & written communication skills that bring clarity and build trust.
• Power of the Team: Motivated with a team‑oriented mindset that aims to both inspire and be inspired by others.
• Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team.
• Dedication: Organized and agile, focusing on meeting professionalobjectiveswhile promoting a healthy work/life balance.
• Integrity: Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.

Gurobi Optimization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Gurobi Optimization is an E-Verify employer. As part of our hiring process, we utilize the federal E-Verify program to verify the employment eligibility of all newly hired employees. For additional information regarding E-Verify, please visit www.e-verify.gov.