Technical Business Analyst (USA - Remote)

Gurobi; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Gurobi Optimization is seeking a senior business systems analyst to translate complex business needs into Salesforce-driven solutions. You will own requirements, map integrations with NetSuite and MuleSoft, and drive UAT and QA collaboration across teams.

You will partner with stakeholders and developers to deliver scalable, reliable business applications, ensuring alignment with core processes and data flows in a fast-paced environment.

Qualifications

• Bachelor's degree in business administration, information systems, computer science, or related field.
• 6-8+ years in business applications, business systems analysis, or similar.
• 4+ years hands-on Salesforce experience.
• Experience translating business requirements into user stories and specs.
• Experience with system integrations including NetSuite and MuleSoft.
• Strong cross-functional collaboration with stakeholders, developers, and QA.
• Experience designing and executing UAT and QA support.
• ASANA experience a plus.

Responsibilities

• Gather, analyze, and document detailed business and functional requirements.
• Conduct fit/gap analyses to align needs with system capabilities.
• Decompose requirements into clear, self-contained user stories.
• Create and maintain process diagrams, data models, and use cases.
• Partner with developers and stakeholders to design scalable solutions.
• Lead UAT design and execution with business stakeholders.
• Support QA efforts to ensure alignment with requirements.
• Collaborate with QA to test and troubleshoot defects.

Skills

Requirements gathering

Cross-functional collaboration

UAT coordination

Analytical thinking

SQL

Agile/Scrum

Education

Bachelor's degree in business/IS/CS

Tools

Salesforce

NetSuite

MuleSoft

ASANA

Job description

At Gurobi Optimization, we're on a mission!

A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world's toughest and most impactful business problems. We're looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.

What will you be doing?

• Gather, analyze, and document detailed business and functional requirements,anticipatingtechnical feasibility, architecture, existing modules, and dependencies.
• Conduct fit/gap analyses to align business needs with system capabilities.
• Decompose requirements into clear, self-contained user stories ready for development.
• Create andmaintaincomprehensive process flow diagrams, data models, and use cases.
• Partner with developers and stakeholders to design scalable business solutions.
• Lead the design and execution of User Acceptance Testing (UAT), partnering with business stakeholders to ensure solutions meet functional expectations and readiness standards.
• Support quality assurance efforts to ensure alignment with business requirements.
• Collaborate closely with QA team to support system testing, troubleshoot defects, and ensure high-quality, reliable deliverables.

What experience and qualifications should you have?

• Bachelor's degree in business administration, information systems, computer science, or a related field.
• 6-8+ years in business applications, business systems analysis, technical business analysis, or systems analysis.
• Experience with the full SDLC lifecycle, from requirements to production support.
• Minimum of 4 years of hands-on experience working with Salesforce.
• Experience translating and mapping business requirements into well-defined user stories and functional solutions within Salesforce.
• Some experience supporting or working with system integrations, including platforms such as NetSuite and MuleSoft.
• Demonstrated ability to translate complex business requirements into clear documentation, user stories, and functional specifications.
• Strong experience partnering cross-functionally with business stakeholders, developers, and QA teams.
• Experience designing and executing UAT and supporting quality assurance efforts.
• Experience in ASANA is a plus.

What skills and abilities should you have?

• In-depth understanding of ERP/CRM technical architectures, including Salesforce, NetSuite, and MuleSoft.
• Solid understanding of API and integration concepts, with the ability to assess cross-system dependencies and data flows.
• Strong requirements gathering and analytical skills, with the ability to quickly understand business processes and translate them into functional solutions.
• Excellent communication and interpersonal skills, with the ability to engage effectively with both technical teams and non-technical stakeholders.
• Proficiencywith Agile/Scrum methodologies and project management tools.
• Strong SQL knowledge withthe abilityto write queries and reports.
• Advancedproficiencywith MS Office Suite (Excel, Word, PowerPoint, Visio).

What other skills should you have?

• Strong analytical, problem-solving, and decision-making abilities.
• Excellent written and verbal communication skills.
• Proven ability to communicate complex technical concepts to non-technical audiences.
• Demonstrated experience creating detailed business process documentation and data flow diagrams.
• Ability to manage multiple priorities, projects, and deadlines effectively.

Your Alignment with our Gurobi Core Values:

• Customer Focus:Verbal & written communication skills that bring clarity and build trust.
• Power of the Team:Motivated with a team-oriented mindset that aims to both inspire and be inspired by others.
• Innovation:The courage to bring ideas forward and see yourself as an integral part of our global team.
• Dedication:Organized and agile, focusing on meeting professionalobjectiveswhile promoting a healthy work/life balance.
• Integrity:Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.

Gurobi Optimization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Gurobi Optimization is an E-Verify employer. As part of our hiring process, we utilize the federal E-Verify program to verify the employment eligibility of all newly hired employees. For additional information regarding E-Verify, please visit www.e-verify.gov.