Technical Business Analyst - Insurance

DXC Technology Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 73,000 - 136,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee wellness

Life insurance

Disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology is seeking an Insurance Business Analyst to bridge business stakeholders and technology teams. You will gather and document requirements, create user stories, and work across Mainframe and AWS/cloud environments to support policy administration, claims, and billing.

The role emphasizes Agile ceremonies, data validation with SQL/Excel, and collaboration with Product Owners, developers, and SMEs to drive modernization initiatives in insurance platforms.

Qualifications

• Bachelor's degree in Business, IS, CS or related field.
• 5+ years in Business/Systems Analysis or related roles.
• Experience with user stories, acceptance criteria, Agile/Scrum, and SDLC.
• Strong SQL and advanced Excel skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Facilitate workshops and translate business needs into technical requirements.
• Create user stories, acceptance criteria, process flows, and specs.
• Collaborate with Product Owners, PMs, Developers, Architects, QA, and SMEs.
• Analyze insurance processes: policy admin, claims, billing, underwriting, servicing.
• Support platforms such as WMA, CyberLife, Insurance Smart Apps, and related apps.
• Work across Mainframe and AWS/cloud environments, including modernization.
• Analyze data using SQL, Excel, and database tools to validate requirements.

Skills

Requirements gathering

Agile/Scrum

Data analysis

SQL

Excel (advanced)

Stakeholder management

Communication

Documentation

Education

Bachelor's degree in Business, Information Systems or Computer Science

Tools

Jira

Confluence

Tableau

MS Visio

Job description

Job Description: DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. We are seeking an experienced Insurance Business Analyst to serve as the bridge between insurance business stakeholders and technology teams. The ideal candidate will have strong experience in requirements gathering, process analysis, data analysis, Agile delivery, and enterprise insurance applications. The role will support insurance platforms, system enhancements, integrations, modernization initiatives, and the delivery of technology solutions across legacy and cloud environments.

Key Responsibilities

• Gather, analyze, and document business and functional requirements.
• Facilitate stakeholder and client workshops and translate business needs into technical requirements.
• Create user stories, acceptance criteria, process flows, and functional specifications.
• Work closely with Product Owners, Project Managers, Developers, Architects, QA, and business SMEs.
• Analyze insurance business processes including policy administration, claims, billing, underwriting, and policy servicing.
• Support insurance platforms such as WMA, CyberLife, Insurance Smart Apps, and related enterprise applications.
• Work across Mainframe and AWS/cloud environments, including legacy modernization initiatives.
• Analyze data using SQL, Excel, and database tools to validate requirements and investigate defects.
• Support APIs, integrations, data mapping, migration, and system interfaces.
• Participate in Agile ceremonies, backlog refinement, UAT, defect management, and production validation.
• Identify process improvements and recommend technology solutions.
• Communicate effectively with both technical and non-technical stakeholders.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• 5+ years of experience in Business Analysis, Systems Analysis, Application Support, or related roles.
• Strong requirements-gathering and documentation experience.
• Experience with user stories, acceptance criteria, Agile/Scrum, and SDLC.
• Strong analytical and problem‑solving skills.
• SQL and advanced Excel experience.
• Experience working with enterprise applications and development teams.
• Excellent communication and stakeholder‑management skills.

Preferred Experience

• Insurance industry experience, particularly Life, Annuities, Claims, or Policy Administration.
• WMA, CyberLife, Insurance Smart Apps AWS / Cloud Mainframe / COBOL environments APIs and enterprise integrations Data migration and conversion Jira and Confluence Tableau / reporting and analytics Insurance application modernization

Compensation

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,400 - $136,300.

Benefits

Full-time hires are eligible to participate in the DXC benefit program.

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Employee wellness
• Life insurance
• Disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off

Equal Opportunity Employer

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify.