Sr Manager, Insurance Operations & Business Process

DXC Technology Inc.; Charleston (SC); On-site; USD 140,000 - 210,000; Full time

Job summary

DXC Technology is seeking an experienced Senior Manager, Business Process Solutions (BPS) to lead large-scale operational transformation initiatives for insurers, building and guiding global teams, defining processes, and partnering with executive stakeholders to improve performance and grow our BPS portfolio.

You will drive KPI-based improvements, oversee budgets and delivery programs, and promote AI-enabled insurance transformations, leveraging Lean/Six Sigma and BPM concepts to deliver

Qualifications

• 10+ years in Business Process Services (BPS), BPO, process transformation, or large-scale service delivery environments.
• 4+ years of leadership experience managing large global teams and complex operational programs.
• Bachelor's degree required; MBA or advanced certifications are a plus.

Responsibilities

• Lead enterprise-wide process transformation initiatives to improve operational efficiency and client experience.
• Oversee large-scale service delivery programs, budgets, resource planning, and performance.
• Build and lead global, cross-functional teams focused on operational excellence and continuous improvement.
• Monitor KPIs and performance metrics to identify opportunities for optimization and measurable impact.
• Foster a culture of innovation, accountability, and continuous improvement.

Skills

Leadership

Process transformation

BPS/BPO

Lean Six Sigma

P&L management

Executive stakeholder influence

Education

Bachelor's degree

MBA (preferred)

Job description

Job Description: DXC Technology is a leading global technology services provider helping the world's largest enterprises and public sector organizations modernize mission-critical systems, optimize operations, and accelerate innovation through AI, cloud, security, and enterprise technology solutions. Our Insurance Software and Business Process Solutions (ISB) organization partners with insurers worldwide to transform and manage core insurance operations. By combining deep insurance expertise, market-leading software platforms, and AI-powered solutions, we help clients modernize policy administration, claims, billing, underwriting, and digital engagement across Life & Annuity, Property & Casualty, and Specialty Insurance. If you're passionate about driving operational transformation at scale while shaping the future of AI-enabled insurance services, we'd love to hear from you.

The Opportunity

We are seeking an experienced Senior Manager, Business Process Solutions (BPS) to lead large-scale operational transformation initiatives, drive business growth, and deliver exceptional client outcomes. In this strategic leadership role, you will define and optimize business processes, lead high-performing global teams, and partner with executive stakeholders to improve operational performance while expanding our Business Process Solutions portfolio.

What You'll Do

Business & Operational Leadership

• Lead enterprise-wide process transformation initiatives that improve operational efficiency and client experience.
• Develop and execute strategic initiatives aligned with business objectives and client priorities.
• Oversee large-scale service delivery programs, budgets, resource planning, and operational performance.
• Build and lead global, cross-functional teams focused on operational excellence and continuous improvement.
• Monitor KPIs and performance metrics to identify opportunities for optimization and measurable business impact.
• Foster a culture of innovation, accountability, and continuous improvement.

Client Growth & Commercial Excellence

• Partner with clients to identify opportunities for business expansion and operational improvements.
• Support sales teams with solution development, upselling, cross-selling, and new business pursuits.
• Promote and expand adoption of DXC Insurance Smart Actions and Smart Apps solutions.
• Build trusted executive-level client relationships and drive long-term strategic partnerships.

AI-Driven Insurance Transformation Champion

AI-enabled delivery across engineering and insurance operations by leveraging technologies such as:

• AI-assisted software development and testing
• Intelligent defect prediction and quality improvement
• Automated claims processing and workflow optimization
• AI-powered underwriting decision support
• Intelligent backlog prioritization and delivery optimization

Drive measurable business outcomes including:

• Faster delivery cycles
• Increased operational efficiency
• Improved customer and agent experiences
• Enhanced underwriting and claims performance
• Better business insights through analytics and AI

What We're Looking For

Required Qualifications

• 10+ years of experience in Business Process Services (BPS), Business Process Outsourcing (BPO), process transformation, or large-scale service delivery environments.
• 4+ years of leadership experience managing large global teams and complex operational programs.
• Proven success leading operational transformation initiatives across enterprise organizations.
• Strong expertise in Lean, Six Sigma, Business Process Management (BPM), or other continuous improvement methodologies.
• Experience managing P&L, budgets, operational performance, workforce planning, quality, and productivity.
• Demonstrated ability to influence executive stakeholders and lead cross-functional teams.
• Commercial mindset with experience supporting business growth, solution selling, and client relationship management.
• Bachelor's degree required; MBA or advanced certifications are a plus.

Preferred Experience

• Insurance operations (Property & Casualty, Life & Annuity, or Specialty Insurance)
• AI-driven business transformation
• Digital operations and automation
• Global delivery organizations
• Consulting or enterprise services
• Success in

Success in This Role

The ideal candidate combines strategic leadership with operational excellence and commercial acumen. You thrive in fast-paced environments, inspire high-performing teams, and are passionate about helping clients transform their businesses through innovation, process excellence, and AI.

Why Join DXC Technology?

• Lead strategic transformation for some of the world's largest insurance organizations.
• Shape the future of AI-enabled business process services.
• Work alongside global industry experts and executive leaders.
• Drive meaningful business outcomes through innovation, technology, and operational excellence.
• Grow your career in a collaborative, inclusive, and forward-thinking organization.
• At DXC Technology, we believe strong connections and community are key to our success.
• Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.