Technical Business Analyst - Insurance

DXC Technology; Charlotte (NC); On-site; USD 73,000 - 136,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Job summary

DXC Technology is seeking an Insurance Business Analyst to bridge business stakeholders and technology teams within its Insurance Software and BPS (ISB) unit. The role emphasizes requirements gathering, process and data analysis, Agile delivery, and enterprise insurance applications across policy administration, claims, and billing.

You will collaborate with product owners, project managers, developers, and SMEs to translate needs into actionable specs.

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• 5+ years of experience in Business Analysis, Systems Analysis, Application Support, or related roles.
• Strong requirements-gathering and documentation experience.
• Experience with user stories, acceptance criteria, Agile/Scrum, and SDLC.
• Strong analytical and problem-solving skills.
• SQL and advanced Excel experience.
• Experience working with enterprise applications and development teams.
• Excellent communication and stakeholder-management skills.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Facilitate stakeholder and client workshops and translate business needs into technical requirements.
• Create user stories, acceptance criteria, process flows, and functional specifications.
• Work closely with Product Owners, Project Managers, Developers, Architects, QA, and business SMEs.
• Analyze insurance business processes including policy administration, claims, billing, underwriting, and policy servicing.
• Support insurance platforms such as WMA, CyberLife, Insurance Smart Apps, and related enterprise applications.
• Work across Mainframe and AWS/cloud environments, including legacy modernization initiatives.
• Analyze data using SQL, Excel, and database tools to validate requirements and investigate defects.
• Support APIs, integrations, data mapping, migration, and system interfaces.
• Participate in Agile ceremonies, backlog refinement, UAT, defect management, and production validation.
• Identify process improvements and recommend technology solutions.
• Communicate effectively with both technical and non-technical stakeholders.

Skills

Requirements gathering

Documentation

SQL

Excel

Agile/Scrum

Stakeholder management

Communication

Education

Bachelor's degree in Business/IS/CS

Tools

Jira

Confluence

Mainframe/COBOL

APIs

Job description

Job Description

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

We are seeking an experienced Insurance Business Analyst to serve as the bridge between insurance business stakeholders and technology teams. The ideal candidate will have strong experience in requirements gathering, process analysis, data analysis, Agile delivery, and enterprise insurance applications.

Key Responsibilities

• Gather, analyze, and document business and functional requirements.
• Facilitate stakeholder and client workshops and translate business needs into technical requirements.
• Create user stories, acceptance criteria, process flows, and functional specifications.
• Work closely with Product Owners, Project Managers, Developers, Architects, QA, and business SMEs.
• Analyze insurance business processes including policy administration, claims, billing, underwriting, and policy servicing.
• Support insurance platforms such as WMA, CyberLife, Insurance Smart Apps, and related enterprise applications.
• Work across Mainframe and AWS/cloud environments, including legacy modernization initiatives.
• Analyze data using SQL, Excel, and database tools to validate requirements and investigate defects.
• Support APIs, integrations, data mapping, migration, and system interfaces.
• Participate in Agile ceremonies, backlog refinement, UAT, defect management, and production validation.
• Identify process improvements and recommend technology solutions.
• Communicate effectively with both technical and non-technical stakeholders.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• 5+ years of experience in Business Analysis, Systems Analysis, Application Support, or related roles.
• Strong requirements-gathering and documentation experience.
• Experience with user stories, acceptance criteria, Agile/Scrum, and SDLC.
• Strong analytical and problem-solving skills.
• SQL and advanced Excel experience.
• Experience working with enterprise applications and development teams.
• Excellent communication and stakeholder-management skills.

Preferred Experience

• Insurance industry experience, particularly Life, Annuities, Claims, or Policy Administration.
• WMA, CyberLife, Insurance Smart Apps
• AWS / Cloud
• Mainframe / COBOL environments
• APIs and enterprise integrations
• Data migration and conversion
• Jira and Confluence
• Tableau / reporting and analytics
• Insurance application modernization

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,400 - $136,300.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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