Life & Annuity Claims Business Operations Manager - US

DealHub Ltd; Nashville (TN); On-site; USD 120,000 - 160,000; Full time

Job summary

DXC Technology is seeking a seasoned Claims Insurance Business Operations Senior Manager to lead end-to-end life and wealth insurance operations. You will oversee a large, multi-team operation, drive process improvements, ensure compliance, and deliver high-quality customer outcomes.

The role emphasizes leadership, strategic planning, and collaboration with cross-functional groups to optimize processes and performance across the organization.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 6–8 years of progressive life & annuity claims industry experience, with 3+ years in a leadership role.
• Proven experience in Life & Annuity claim process operations and transaction management.
• Strong proficiency in business process management, optimization, and performance improvement.

Responsibilities

• Lead day-to-day operations across multiple functional teams focused on efficiency, quality, and compliance.
• Supervise and mentor a 200+ employee multi-operational team including managers and analysts.
• Drive process improvement initiatives and help shape long-term operational strategies.
• Collaborate with cross-functional teams to optimize processes and improve customer experience.
• Analyze KPIs and performance metrics to identify improvements and implement corrective actions.
• Ensure teams meet targets, SLAs, and quality standards.
• Participate in budget planning, forecasting, and resource allocation.
• Prepare and present regular reports on performance and strategic initiatives.

Skills

Leadership

Process optimization

Data analysis

Budget planning

Cross-functional collaboration

Education

Bachelor’s degree

Equivalent experience

Job description

Job Description

At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions.

Our DXC Insurance Services support clients in optimizing and transforming operations, reducing costs, and building agile channels for growth. Leveraging our people, technology, and best practices, we improve and automate complex business processes across middle and back offices—while enhancing customer experience transformation.

We are seeking a seasoned Claims Insurance Business Operations Senior Manager to lead large-scale life and wealth insurance operations within a dynamic, growth-oriented environment. This position oversees end-to-end business operations and process improvement initiatives, ensuring service excellence, efficiency, and compliance across multiple teams.

Key Responsibilities

• Lead and manage day-to-day operations focused on efficiency, quality, and compliance across multiple functional teams.
• Supervise and mentor a multi-operational team of 200+ employees, including managers, senior analysts, and analysts.
• Drive process improvement initiatives and contribute to the development of long-term operational strategies.
• Collaborate with cross-functional teams to optimize business processes and improve customer experience.
• Analyze operational data, KPIs, and performance metrics to identify areas for improvement and implement corrective actions.
• Ensure all teams meet or exceed established performance targets, SLAs, and quality standards.
• Participate in budget planning, forecasting, and resource allocation to support operational objectives.
• Prepare and present regular reports on process performance, efficiencies, and strategic initiatives.

Basic Qualifications

• Bachelor’s degree in a relevant field, or equivalent combination of education and experience.
• 6-8 years of progressive experience in Life & Annuity Claims industry, including at least 3+ years in a similar leadership role.
• Proven experience in Life & Annuity Claim process operations and transaction management.
• Must be legally authorized to work in US without requiring sponsorship now nor in the future
• Strong proficiency in business process management, optimization, and performance improvement.
• Experience working with 2–3 or more life insurance companies or TPA/BPO service providers.
• Demonstrated ability to lead large teams and deliver operational excellence in high-volume environments.
• Commitment to continuous learning and staying current with industry trends and technologies.

Preferred Qualifications

• Advanced degree in Business Administration, Operations Management, or a related field.
• Relevant professional certifications (e.g., Six Sigma, PMP) strongly preferred.
• Proven experience driving digital transformation and process automation within insurance operations.

Additional Details

• Schedule: 8:00 a.m. – 5:00 p.m. CST
• Travel: Occasional (approximately once per month within the U.S.)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.

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