Technical Business Analyst I

University of Utah; Salt Lake City (UT); On-site; USD 60,000 - 66,000; Full time

Job summary

The University of Utah is seeking a Technical Business Analyst I to join the Biomed Informatics Core (BMIC) within the Clinical and Translational Science Institute. This entry‑level role supports BMIC operations, service desk activities, and requirement gathering for research projects.

You will work with REDCap, OpenSpecimen, and data systems, help document procedures, and assist in change control and QA processes. Location is Utah campus with full-time hours.

Qualifications

• Bachelor's degree or higher and 2 years of related work experience or a master's degree.
• Experience in a research setting and service management is preferred.
• Ability to document procedures and translate requirements into actionable tasks.

Responsibilities

• Provide production support for incident resolution and change requests for BMIC service desk projects.
• Coordinate day-to-day BMIC application operations and service desk support.
• Follow, develop and maintain user-facing documentation and internal SOPs.
• Implement and manage change control and QA processes.
• Gather and document business requirements for BMIC projects.
• Configure, test, and deploy informatics solutions for investigator teams.

Skills

REDCap data management

Service desk support

Documentation

Regulatory compliance

Education

Bachelor's degree

Master's degree

Tools

Atlassian Service Desk

ServiceNow

Salesforce

OpenSpecimen

Job description

Technical Business Analyst I

Job Summary

The Clinical and Translational Science Institute (CTSI) supports a broad range of faculty researchers, data scientists, clinical coordinators and informaticists. This position works with the Clinical and Translational Science Institute Biomedical Informatics Core (BMIC) on the core application and data management, user services support team to provide support to research teams, internal systems and processes.

You will be part of a dynamic team that supports day-to-day operations of our BMIC service desk in collaboration with investigator teams. You'll be able to grow your skills with new functionality and practices while supporting our researchers through our service recharge center. You'll help create and update user facing documentation and internal standard operating procedure guides for BMIC operations and researcher projects. Implementation of change management control processes and quality assurance process management are required. The most successful candidates will bring curiosity and drive to help researchers with the wide variety of solutions the BMIC offers. The Technical Business Analyst, I position supports front line service desk support as the primary function, provides clear support following BMIC standard operating procedures, and provides investigator operational support for BMIC services as assigned.

Additionally, this position will assist in support for project operations of the BMIC to collect, clarify, and document business requirements. He/she is also responsible for configuring, debugging, testing, and implementing the designed solution for assigned projects.

Learn more about the fantastic benefits provided to University of Utah Employees including generous retirement contribution, comprehensive medical coverage, tuition reduction, and more.

Responsibilities

Technical Business Analyst, I Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree. This is an Entry-Level position in the General Professional track.

Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's application systems. Consults with users to identify current operating procedures and to clarify program objectives. May be expected to write documentation to describe program development, logic, coding, and corrections. Writes manual for users to describe installation and operating procedures.

Key Responsibilities

• Provide production support for incident resolution and change requests for service recharge projects.
• Coordinate day-to-day application operations and service desk support.
• Follow, develop and maintain user-facing documentation and internal SOPs.
• Implement and manage change control and quality assurance processes.
• Support project operations by gathering and documenting business requirements.
• Configure, test, and deploy informatics solutions for investigator teams and investigator-initiated projects.
• Assist in implementing and supporting research workflows using tools such as REDCap and OpenSpecimen.
• Promote best practices in data management, including data integrity, security, and compliance with regulatory standards.

Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels:
Technical Business Analyst, I: Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.

Preferences

Technical Skills

• Experience with REDCap data management and project configurations or other electronic data management systems in a research setting.
• Experience with Atlassian Service Desk, Service Now, Salesforce, knowledge base management.
• Familiarity with database management and data wrangling techniques.
• Some experience with data processing in a translational research environment.
• Understanding of Good Clinical Practice (GCP) and clinical research coordination.

Analytical Skills

• Strong problem-solving abilities and attention to detail.
• Knowledge of Help Desk environments and a knack for working under pressure to reason through complex information, assess problems, and collaborate on effective solutions.

Communication and Collaboration

• Excellent communication skills to work effectively with multidisciplinary teams.
• Ability to translate technical and research requirements into practical solutions.
• Collaborative mindset to support internal operations and service units.
• Ability to manage multiple priorities in a fast-paced environment.
• Minimum 2 years of experience in customer service or service management.

In the cover letter, please describe your experience as it relates to this position and confirm that you will be available to work from the state of Utah for this position.

Requisition Number: PRN45918B

Full Time or Part Time? Full Time

Work Schedule Summary: Business hours, arranged with supervisor

Department: 01271 - Biomed Informatics Core CCTS

Location: Campus

Pay Rate Range: $60,000-$66,000

Close Date: 10/13/2026

Open Until Filled