Technical Business Analyst

Austin Community College; Lansing (MI); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid holidays and personal days

Partial Internet and smartphone expense reimbursement

Opportunities for professional development

Company IRA Match

Internet reimbursement

Smartphone reimbursement

IRA match

Professional development

Job summary

A US-based technology company is seeking a Technical Business Analyst to support Michigan's trial courts. The role includes collaborating with various stakeholders, implementing technical systems, and translating business needs into functional requirements. Ideal candidates will have a Bachelor's degree in a relevant field and experience with agile practices. This full-time position offers remote and hybrid options and competitive compensation with a range of benefits.

Qualifications

• Three years of experience in business process analysis and application implementations.
• Experience using Hyland’s OnBase software is highly preferred.
• Experience in the Michigan trial court system is highly preferred.
• BABOK-based business analyst processes and standard documentation practices.
• Experience with testing, documentation, and quality assurance activities.

Responsibilities

• Collaborate with Michigan courts and stakeholders to understand processes and needs.
• Serve as a primary contact for development in an agile environment.
• Document workflow processes and user stories using standard methods.
• Translate business requirements into functional requirements.
• Elicit requirements via interviews, surveys, document analysis, site visits, and use cases.
• Act as liaison between stakeholders and development staff for systems analysis and maintenance.
• Ensure configurations address business and technical requirements and support processes.
• Maintain project documents, dashboards, status reports, and change control logs.
• Provide client support during and after implementation; conduct ad-hoc analysis and reporting.
• Contribute to project plans and lead smaller scope projects.

Skills

Excellent interpersonal skills

Critical thinking

Agile development practices

SQL Server

Microsoft Office Tools

Critical thinking

Time management

Prioritization

Presentation skills

Education

Bachelor’s degree in computer science or related field

Tools

Hyland’s OnBase software

DB2

OnBase

Job description

Accelerate your career today by supporting public sector organizations as a Technical Business Analyst (BA). The BA is responsible for supporting the implementation of technical systems, software, and hardware. The SA will also help identify/analyze customer requirements, assess the effectiveness of our technology, and make recommendations regarding process solutions. This position will play a key role in identifying core business needs, documenting concepts of operations, story maps, briefing, and user stories. This position will focus primarily on supporting MiFILE—Michigan’s statewide electronic filing initiative for trial courts.

Essential duties and responsibilities include, but are not limited to, the following:

• Collaborate and consult the courts of Michigan and other stakeholders to gain an understanding of current processes, needs, and challenges.
• Serve as a primary point of contact for development and lead project/implementation engagements in an agile software development environment.
• Condense complex business processes into clear and actionable user stories with acceptance criteria.
• Document workflow processes and user stories using standard flow charting tools and methods.
• Facilitate requirements elicitation using interviews, requirements meetings, surveys, document analysis, site visits, use case and workflow analysis.
• Act as liaison between external and internal stakeholders and development staff in the analysis, design, configuration, testing, and maintenance of systems to ensure optimal operational performance.
• Translate business requirements into functional requirements and create business requirement documentation.
• Responsible for the implementation and support of applications and integration components to address business and technical requirements.
• Evaluate business and technical needs and develop configurations/strategies to support these processes.
• Maintain a variety of quality assurance and quality control activities:
• Perform analysis, setup, testing, and validation for multiple projects while ensuring a high level of service.
• Test and troubleshoot final system setups.
• Maintain key project documents, dashboards, status reports, issue and resolution logs, and change control documents.
• Provide client support during and after the implementation process.
• Perform various analysis duties, ad-hoc reporting, and research to support day-to-day operational and strategic management decisions.
• Contribute to the development of project plans and lead smaller scope projects.
• Other duties as assigned.

Requirements

• Experience in the Michigan trial court system is highly preferred.
• Experience using Hyland’s OnBase software is highly preferred.
• Three years of experience in business process analysis, application implementations and training, project coordination/management and business-related experience.
• Agile development practices such as continuous integration/continuous delivery, backlog refinement, and retrospectives.
• Business analyst processes such as those in the International Institute of Business Analysis (BABOK) guide.
• Project coordination/management methodology, standards, and best practices.
• Procedures and methods for testing business functions within computer systems.
• Principles and practices of producing effective project documentation.
• Proficient with Microsoft Office Tools (Word, Excel, Outlook, PowerPoint).
• Software Development Life Cycle and development concepts.
• SQL Server and/or DB2 database experience.

Abilities

• Excellent interpersonal, written and oral communication skills.
• Facilitate working meetings, elicit and solicit information, and absorb the information being communicated; facilitate a shared understanding of the problem, possible solutions, and scope of the project in its entirety; facilitate solutions to technical challenges among multiple teams when they involve negotiation between multiple business and technical stakeholders.
• Apply critical thinking skills to determine the appropriateness of requests, with periodic review of business procedures to clarify or change a business process. Use the knowledge gained in the daily operations procedures as input to business process and procedure documentation.
• Prioritize across multiple tasks in a fast‑paced environment.
• Present technical and non‑technical information to all stakeholder groups.
• Multi‑task in a fast‑paced environment while remaining focused on serving the client.
• Manage time effectively to meet deadlines.

Required education

Bachelor’s degree in computer science, information technology or a related field or college level coursework or equivalent combination of education/experience in analyzing, designing, and testing systems.

Benefits & Compensation

We offer competitive compensation and a broad range of benefits, including health, dental, and vision insurance; Pro-power® paid holidays and personal days; partial Internet and smartphone expense reimbursement; ongoing opportunities for professional development; and a company IRA Match.

This position is full‑time and can be off‑site (remote) or onsite in Lansing, Michigan, or a hybrid arrangement.

Remote workers will travel to Lansing, Michigan monthly for 3‑5 days onsite at courts across the state.

About Us

Join a team of great people who love what they do. We take pride and joy in exploring innovative technologies and developing innovative solutions to important problems. We are a growing US‑based information technology (IT) company, looking for people who enjoy helping others. We are committed to providing excellent customer service, maintaining integrity and humility, building and maintaining a diverse and inclusive culture, supporting the communities where we live and work, led by servant leaders.

It is the policy of A.J. Boggs & Company to provide equal opportunity in its employment on the basis of merit and fitness and without discrimination on the basis of race, color, creed, national origin, religion, gender, sexual orientation, gender expression, disability, weight, height, marital status, age or political affiliation (except where any such criterion constitutes a bona fide occupational qualification).