Technical Authoring Scrum Master

Whirlpool Corporation; Benton Harbor (MI); On-site; USD 41,000 - 81,000; Full time

Benefits offered by this job

Generous benefits package

Whirlpool employee discount

Fitness & educational reimbursement

Job summary

Whirlpool Corporation is seeking a Scrum Master with Authoring Skills to join a new internal team creating Direct to Consumer (D2C) promotional campaigns. The role is onsite at WoW Studios Chicago or Riverview Campus in Benton Harbor, working closely with the Product Owner, designers, authors, and merchandisers to build site content for always-on campaigns.

Candidates should understand Scrum, Adobe Experience Manager authoring, UI/UX practices, SEO, and content governance, with a passion for

Qualifications

• Bachelor's Degree required.
• 2+ years of experience with content management systems.
• 3+ years of experience authoring website content using Adobe Experience Manager components.
• 3+ years of experience with Jira/Confluence.

Responsibilities

• AEM blocker resolution: diagnose and remove platform impediments.
• Technical discovery: lead discovery, architect solutions, drive continuous improvement.
• Jira management: maintain and optimize workflows for sprint execution.
• Cross-functional alignment: partner with design, development, and conversion teams.
• Hands-on execution: create and manage AEM content as needed.
• Bachelor's degree required; 2+ years CMS experience; 3+ years AEM authoring; 3+ years Jira/Confluence.

Skills

Scrum Mastery

AEM authoring

Stakeholder management

Workflow optimization

Education

Bachelor's Degree

Tools

Jira/Confluence

Job description

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant

pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen

and laundry appliances, the company is driving meaningful innovation to meet the evolving

needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid,

JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2025, the company reported

approximately $16 billion in annual net sales - close to 90% of which were in the Americas -

41,000 employees, and 35 manufacturing and technology research centers. Additional

information about the company can be found at WhirlpoolCorp.com.

This role in summary

Whirlpool is looking for a Scrum Master with Authoring Skills that will be part of a new internal team to create Direct to Consumer (D2C) promotional campaigns.

This role is onsite at our WoW Studios Chicago office or Riverview Campus in Benton Harbor.

This candidate will work closely with the Product Owner, designers, authors, and merchandisers to build the site content for these always-on campaigns. This candidate will understand Scrum, Adobe Experience Manager (AEM) authoring, UI/ UX practices, and have a good understanding of Search Engine Optimization and content governance. This candidate will have a passion for process and have a continuous improvement mindset.

Your responsibilities will include

The successful candidate will provide leadership in the following areas:

• AEM Blocker Resolution: Primary technical escalation point to diagnose & remove AEM platform impediments.
• Technical Discovery: Lead discovery phases, align stakeholders, architect solutions, drive Continuous Improvement.
• Jira Management: Maintain & optimize Jira workflows for seamless sprint execution.
• Cross-Functional Alignment: Partner with design, development, and Conversion teams.
• Hands-On Execution: Create & manage AEM content, as needed to provide peer support.
• Bachelor's Degree
• 2+ years of experience with content management systems and content scheduling tools
• 3+ years of experience authoring website content using Adobe Experience Manager components
• 3+ years of experience with Jira/Confluence

Preferred skills and experiences

• Technical Scrum Mastery: Proven experience acting as a Scrum Master for a technical, web, or digital marketing team
• Hands-on AEM Experience: Extensive background working directly within Adobe Experience Manager as an advanced author, administrator, or technical support specialist
• Stakeholder Management: Experience leading technical discovery and aligning diverse teams (developers, designers, POs, Conversion teams) on complex projects
• Workflow Optimization: Demonstrated history of improving team velocity and removing bottlenecks through Jira optimization and process mapping
• Compensation: $40,500- $81,000 + Annual Bonus

What we offer

Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).

Additional information

Whirlpool’s Ways of Working

Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:

• Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
• Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
• Sabbatical - Four weeks paid leave after every five years of service.

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

Whirlpool Corporation is committed to being the best global kitchen and laundry company

Improving life at home has been at the heart of our business for 112 years — it is why we exist and why we are passionate about what we do. That’s why consumers trust our brands. We never take that for granted. We work every day to earn that trust by continually evolving and innovating for our consumers, helping our environment and communities thrive, and nurturing our talent to bring their talent home to Whirlpool.