Technical Assistant Occupational Programs

Wake Technical Community College; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Wake Technical Community College is seeking a skilled Administrative Assistant to support the Workforce Development division. The role involves preparing instructor contracts, class files, student data, and payroll-related paperwork, and maintaining department records.

You will assist with scheduling, inquiries from prospective students, and reporting on class statistics, requiring strong organizational and communication skills and proficiency with Microsoft Office.

Qualifications

• High School diploma or equivalent and two years of clerical work experience.
• Valid Driver's license and approval required by the College’s liability insurance carrier.
• Four years of clerical work experience is preferred.

Responsibilities

• Prepares instructor contracts, contract changes, and monthly payroll for the department
• Prepares class packets and processes class files, student data, and paperwork, including withdraws, transfer, drops and refunds, consistent with the requirement of Workforce Development open enrollment programs and auditing guidelines
• Verifies all class paperwork, such as registration forms, enrollment reports, memos, and instructors' contracts, is complete for each section
• Builds course sections in the college’s student information system for Occupational Programs
• Creates and maintains department filing system for all class records
• Responds promptly to all inquiries from prospective students, providing general information, and making internal referrals as appropriate
• Notifies and communicates with registered students about class information and records, refunds, and general inquiries
• Collaborates with other Technical Assistants within Workforce Development to ensure documentation consistency and communication within the division
• Compiles information and creates reports for departmental class statistics
• Provides training on administrative processes for staff members as needed
• Assists with scheduling meetings, training, and workshops

Skills

Microsoft Office

Excellent communication

Organization

Customer service

Education

High School diploma or equivalent

Job description

Pay Grade: Assistant 6

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Prepares instructor contracts, contract changes, and monthly payroll for the department
• Prepares class packets and processes class files, student data, and paperwork, including withdraws, transfer, drops and refunds, consistent with the requirement of Workforce Development open enrollment programs and auditing guidelines
• Verifies all class paperwork, such as registration forms, enrollment reports, memos, and instructors' contracts, is complete for each section
• Builds course sections in the college’s student information system for Occupational Programs
• Creates and maintains department filing system for all class records
• Responds promptly to all inquiries from prospective students, providing general information, and making internal referrals as appropriate
• Notifies and communicates with registered students about class information and records, refunds, and general inquiries
• Collaborates with other Technical Assistants within Workforce Development to ensure documentation consistency and communication within the division
• Compiles information and creates reports for departmental class statistics
• Provides training on administrative processes for staff members as needed
• Assists with scheduling meetings, training, and workshops

Knowledge, Skills, and Abilities

• Must be familiar with Microsoft Office products
• Ability to lift, pull, push, and carry to 40 pounds
• Must work harmoniously with staff, faculty, and the general public
• Strong organizational skills
• Excellent oral and written communication skills
• Exceptional customer relations skills

Minimum Requirements

• High School diploma or equivalent and two years of clerical work experience.
• Valid Driver's license and approval required by the College’s liability insurance carrier

Preferences

• Four years of clerical work experience
• Community College clerical experience