Technical Assistant

axiscapital; Stamford (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

AXIS Capital in Stamford, CT is seeking a Technical Assistant to support underwriting operations. You will gather application information, maintain documentation, assist with policy issuance, and communicate with clients and brokers to ensure high-quality service.

The role offers a collaborative team environment, on-site work, and opportunities to learn underwriting workflows while building practical expertise in commercial insurance.

Qualifications

• Must have strong computer skills and proficiency in Microsoft Office.
• Undergraduate degree preferred but not required for consideration.
• 0–2 years’ experience in commercial insurance is a plus.
• Proficient in data entry and document management systems.

Responsibilities

• Gather and organize information for insurance applications; maintain a diary system for deadlines.
• Process policy endorsements, renewals, cancellations, and related transactions.
• Input account information into PIL and endorsement logs; use underwriting software for data input and reporting.
• Communicate with clients/brokers to provide updates and ensure high-quality service.

Skills

Microsoft Office Suite

Education

High school diploma or equivalent

Undergraduate degree in business, finance, or related field

Job description

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

Technical Assistant

Job Description: The Technical Assistant plays a crucial role in supporting the underwriting process by assisting Underwriters (UWs) and Account Managers (AMs) with general underwriting administration, processing, and clerical/office support activities. The role involves supporting the underwriting process by gathering and organizing insurance application information, managing documentation, assisting with policy issuance, providing technical support, and ensuring compliance with company guidelines and regulatory requirements. The TAs also communicate with clients/brokers and collaborate with team members ensuring optimal customer service.

About the Team You will join a collaborative team of Technical Assistants with diverse professional backgrounds. Team members work collectively to share workloads, provide training and guidance, and support one another in delivering consistent, high-quality service. The role involves supporting the underwriting process by gathering and organizing insurance application information, managing documentation, assisting with policy issuance, providing technical support, and ensuring compliance with company guidelines and regulatory requirements. The TAs also communicate with clients/brokers and collaborate with team members ensuring optimal customer service.

Key Duties & Responsibilities

Data Gathering and Documentation: Gather and organize information pertinent to insurance applications, including applicant details, risk factors, policy specifications. Assist in obtaining additional underwriting documents (subjectivities), through timely and diligent follow-ups. Maintain a diary system to ensure prompt receipt of account information. Conduct thorough reviews of underwriting documents and policies to ensure accuracy and compliance with company guidelines and regulatory requirements. Adhere rigorously to compliance standards while maintaining accurate account files and underwriting documentation.

Policy Issuance, Processing and Technical Support: Provide support in processing policy endorsements, renewals, cancellations, and other policy-related transactions. Process and book endorsements including premium bearing endorsements within established company Service Level Agreement (SLA) guidelines. Accurately input account information into Policy Issuance (PIL) and endorsement logs. Utilize underwriting software for data input and report generation. Create post-binding E-File in Insurance Desktop (IDT) and update the PIL with account information. Process various notices and filings such as Broker of Record (BOR) notices, Direct Notices of Cancellation and Motor Carrier Filings. Handle declination letters, loss control survey inspections and final premium audits.

Client Engagement and Communication: Engage with internal/external customers to request information, clarify details, and provide updates. Serve as a point of contact for Operations team and underwriters, providing optimal customer service.

Team Support and Collaboration

Provide backup support for TA team when needed. Collaborate effectively with various departments and colleagues to address inquiries, resolve issues, and streamline workflow processes.

About You

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What we're looking for from you

High school diploma or equivalent required.

Undergraduate degree in business, finance, or related field preferred, but not required.

Preferably a minimum 0-2 years' experience in the commercial insurance industry.

Proficiency in Microsoft Office Suite or similar software.

Str