Technical Assistant

PMA Companies; Center Square (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

PMA Companies is seeking a Technical Assistant to support commercial underwriters with processing customer service requests and maintaining accurate records. You will rate multi-state new/renewal business, quotes, issues and endorsements, while aiding underwriting assistants and coordinating with brokers, agents and insureds on complex accounts.

The role emphasizes accurate documentation, timely processing, and adherence to compliance policies.

Qualifications

• Experience assisting underwriters with processing customer requests.
• Ability to rate multi-state new and renewal business and endorsements.
• Familiarity with underwriting guidelines and compliance policies.

Responsibilities

• Maintain rating manuals and update program changes and logs.
• Prepare new and renewal policies, audits and endorsements for input.
• Review applications and issue commercial line policies.
• Gather information from underwriters to rate and issue policies and quotes.
• Uphold the company code of conduct and applicable laws.

Skills

Underwriting support experience

Multi-state rating knowledge

Strong organizational skills

Excellent communication skills

Education

High School Diploma or GED

Job description

As a member of our Underwriting Support team, the Technical Assistant will assist commercial underwriters with the processing of new and existing customer service requests, as well as with the maintenance of accurate customer information records. In this role, you will provide support for the underwriting assistants, as well as process and rate multi-state new and renewal business, quotes, issues, and endorsements. Your Technical Assistant underwriting experience will be used to maintain accurate records, documentation, and process paperwork in a timely manner and work with brokers, agents and insureds on accounts of a complex level.

Responsibilities:

• Maintain rating manuals and regularly update the changes to programs, rates, underwriting guidelines, standard procedures and any additional logs as assigned by the rating Supervisor.
• Perform a wide range of rating responsibilities including manual preparation of new and renewal policies, audits and endorsements for computer input.
• Review applications and issue commercial line policies.
• Obtain current information from Underwriter and Underwriting Assistant to rate and issue policies, endorsements, and quotations.
• Demonstrate commitment to Company’s Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

Requirements:

• High School Diploma or GED Required
• Minimum five years in rating multi-state policies and commercial insurance underwriting support experience, large accounts work experience is preferred.
• Knowledge of all commercial line coverages, endorsements, rules and regulations is preferred.
• Strong organizational skills and ability to prioritize and handle multiple tasks is essential.
• Ability to make sound independent judgments will be needed.
• Demonstrated ability to work independently as well as in a team environment.
• Excellent customer service skills and solid verbal and written communications skills are essential.

Alternate Location(s)

Mount Laurel , New Jersey , United States

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.