Technical Architect - ServiceNow

Edward Jones; Tempe (AZ); On-site; USD 140,000 - 190,000; Full time

Job summary

Edward Jones is seeking a ServiceNow Solution Architect to design, develop, and implement ServiceNow solutions aligned with business goals. You will work with stakeholders to translate requirements into scalable configurations and optimize workflows for better service delivery.

You will guide platform health, oversee integrations with other systems, and mentor team members while staying current with ServiceNow best practices and industry trends.

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field or equivalent experience.
• 7+ years in design/architecture for ServiceNow or large-scale enterprise platforms.
• Proficiency in JavaScript, HTML, CSS, and web technologies.
• Deep understanding of ServiceNow automation (Flows, Playbooks, Integration Hub).
• Experience with low-code/no-code aspects of ServiceNow.
• Excellent communication skills translating technical concepts to non-technical stakeholders.

Responsibilities

• Provide architecture leadership of the ServiceNow platform, partnering with Enterprise Architecture, Security, and Infra.
• Collaborate with cross-functional teams to translate business requirements into scalable ServiceNow solutions.
• Architect, configure, and guide ServiceNow applications while maintaining platform health and stability.
• Oversee vendor and third-party partners supporting the ServiceNow platform.
• Lead architecture reviews and enforce best practices; evaluate health scan findings and remediation.

Skills

JavaScript

HTML

CSS

ServiceNow automation

Low-code / no-code

Communication skills

Education

Bachelor's degree (CS/IT)

Tools

ServiceNow

Job description

This job posting is anticipated to remain open for 30 days, from 25-Aug-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Edward Jones is seeking a ServiceNow Solution Architect to perform a crucial role in designing, developing, and implementing ServiceNow solutions that align with our business objectives. You will work closely with stakeholders to understand their requirements and translate them into efficient and scalable configurations. Your expertise will be instrumental in optimizing workflows, improving service delivery, and driving innovation within our firm.

In addition to helping guide the implementation of ServiceNow modules, this role will help address the existing ServiceNow platform and architecture needs within the firm. This will include integrations with other on-premises and SaaS applications, defining archiving strategies, ensuring the health and efficiency of the platform, and evaluating future opportunities.

What You'll Do

• Provide architecture leadership of the ServiceNow platform, including partnering with other technology teams such as Enterprise Architecture, Security, and Infrastructure.
• Collaborate with cross-functional teams to understand business requirements, assess business processes, and design comprehensive technical solutions on the ServiceNow platform.
• Architect, configure, and provide solution guidance on ServiceNow applications to meet business needs while maintaining overall platform health and stability.
• Provide oversight with vendor and third-party partners supporting the ServiceNow platform.
• Lead architecture reviews and enforce best practices.
• Evaluate health scan findings and provide remediation recommendations.
• Oversee the evaluation, selection, and implementation of appropriate ServiceNow products.
• Develop integration strategies with third-party systems and tools to enhance functionality and streamline processes.
• Define data archiving strategies to meet business needs and performance requirements.
• Provide technical guidance and mentorship to other team members.
• Stay abreast of ServiceNow best practices, emerging technologies, and industry trends.
• Conduct regular reviews and assessments to ensure the solution meets quality standards and regulatory requirements.
• Ensure compliance with security standards and best practices in all aspects of system design and implementation.

What You'll Need

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
• 7+ years of working in a design and architecture capacity within ServiceNow and/or other large scale enterprise platforms.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Deep understanding of ServiceNow platform automation (Flows, Playbooks, Integration Hub)
• Experience with low/code and no-code aspects of ServiceNow.
• Excellent communication skills with the ability to effectively communicate technical concepts to non-technical stakeholders.

What Could Set You Apart

• ServiceNow Certified Technical Architect (CTA) desired.
• Additional ServiceNow certifications (i.e., ITSM Professional Suite certification, HR Professional Suite certification, Certified Implementation Specialist, Certified Application Developer).
• Experience working with multiple ServiceNow products.
• Experience working in the financial services industry.
• Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week, with preference for Tuesday through Thursday.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.