Technical Architect

ECI; New Jersey; Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible PTO

Health benefit eligibility

Life insurance

Pet insurance

401(k)

Job summary

ECI is seeking a Technical Architect to guide clients from engagement to implementation, building trust and ensuring solutions align with business needs. The role requires senior technical and sales acumen, with hybrid work in NYC/NJ/CT and 2 days in the office weekly.

You will lead discovery, design cloud-based platforms, and provide expertise to the sales and implementation teams, while pursuing certifications and collaborating across Product, Service, and GTM teams.

Qualifications

• BA/BS degree in computer science, business, or a related field.
• 3+ years’ experience in a Technical/Cloud/Solution Architect, Sales Engineering, or Systems Engineering role.
• Strong solutions sales skills and advanced written and verbal communication abilities.
• Ability to independently build relationships and communicate with senior technical staff inside and outside the organization.
• Collaboration and problem-solving skills, ability to create proposals and manage time efficiently.

Responsibilities

• Establish relationships with clients, partners, and GTM teams to evaluate deals and offer technical guidance.
• Design and build cloud solutions to support client technology platforms.
• Hold discovery meetings to gather business requirements and support the proposal for implementation.
• Serve as a technical escalation point and expert on ECI solutions.
• Attend trainings and obtain certifications to improve technical skills.
• Collaborate with Product Management, Service, and GTM to improve products and processes.
• Up to 25% travel.
• Perform other duties as assigned.

Skills

Solutions sales skills

Communication skills

Relationship building

Proposal writing

Time management

Education

BA/BS degree inCS/business-related field

Tools

Microsoft 365

Teams

SharePoint

Azure/AAD/Intune

MFA/CA/Azure Functions

Job description

Position Overview

As a Technical Architect (TA), you will play a pivotal role in guiding clients through the technical journey, from initial engagement to successful implementation. This position is central to fostering technical trust, building champions within client organizations, and ensuring solutions align seamlessly with their business needs. You will leverage your expertise to qualify solution fit, demonstrate product capabilities, and address technical challenges with precision and confidence.

Position Location

The position can be located NYC/NJ/CT but needs to be in the NYC office as needed; it is hybrid but requires at least 2 days per week in the office.

Position Responsibilities

• Establish relationships with clients, partners, and GTM teams to evaluate deals, determine business value, and offer technical guidance for customer satisfaction.
• Design and build cloud solutions to support client technology platforms.
• Hold discovery meetings to gather and document business requirements during the sales cycle, supporting the implementation team with a detailed solution proposal.
• Serve as a technical escalation point and expert on ECI solutions.
• Improve technical skills by attending training sessions, group seminars, and obtaining certifications as requested.
• Collaborate with Product Management, Service, and GTM to continuously improve products, trainings, and company processes.
• Up to 25% travel.
• Perform other duties as assigned.

Position Requirements

• BA/BS degree in computer science, business, or a related field.
• 3+ years’ experience in a Technical/Cloud/Solution Architect, Sales Engineering, or Systems Engineering role.
• Strong solutions sales skills and advanced written and verbal communication abilities.
• Ability to independently build relationships and communicate with senior technical staff inside and outside the organization.
• Collaboration and problem‑solving skills, ability to create proposals and manage time efficiently.

Technical Experience

• Thorough understanding and experience of Microsoft Cloud: Office 365, Teams, SharePoint, AADDS, Intune, MFA, Conditional Access, Azure Functions, Azure servers/storage, Copilot.
• Knowledge of networking: routers, firewalls, switching, circuits, wireless.
• Understanding of Disaster Recovery and Business Continuity concepts.
• Knowledge of Device Endpoint Management and Remote access solutions such as Azure, Citrix, or other remote virtual desktop solutions.
• Strong technical background combined with the ability to articulate technological concepts to all levels within an organization.
• Ability to absorb and retain information quickly.
• Ability to present technical ideas in user‑friendly language.
• Highly self‑motivated and directed.
• Capable of multitasking in a high‑pace environment, working efficiently and effectively.
• Strong technical problem‑solving skills.

Preferred Knowledge and Experience

• Financial Applications.
• AWS.
• Digital Transformation – AI Agents/LLMs/DevOps.
• Technical certifications from Azure, Cisco, Security, etc.

Working Conditions

• Ability to work in an independent environment with moderate supervision.
• Ability to work under a moderate noise level (open floor with printers, telephones, computers).
• Ability to travel for business and work beyond normal business hours when necessary.
• Ability to be flexible and successfully respond to multiple work pressures.
• Ability to sit for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and handle other computer components.

Benefits & Compensation

ECI’s culture focuses on connection—with clients, technology, and team. The role offers a competitive compensation package, with a maximum annual salary of $150,000 (depending on experience & location), plus variable components. Benefits include flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401(k), and additional benefits.