Technical Applications Specialist (East Region)

Abbott; Englewood (NJ); Remote; USD 61,000 - 123,000; Full time

Job summary

Abbott is seeking a technically skilled professional to provide primary support for complex Abbott Diagnostics instruments. The role emphasizes onsite integration, instrument training, troubleshooting, and collaboration with project managers to execute technical plans.

The ideal candidate has a clinical laboratory background, experience with diagnostic products, and the ability to document issues in the CAPA system.

Qualifications

• Bachelor's degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology or other Health Science related fields.
• Two (2) years' experience in Clinical Laboratory environment, technical call center, or Abbott Diagnostics products.

Responsibilities

• Provide primary support to ADD customers and field personnel for the most complex instruments, focusing on onsite integration, assay training, and troubleshooting.
• Serve as a key resource for resolving instruments and reagent issues both onsite and remotely, and ensure all relevant information is documented in the complaint handling system.
• Lead complex instruments and reagent integrations at customer sites, collaborating with project managers to execute technical plans.
• Conduct entrance interviews to assess customer needs and manage expectations; plan and oversee the integration process.
• Provide onsite operations training to customers. Manage integration timelines and conduct exit interviews to present results and secure customer buy-in.
• Deliver technical support onsite and remotely for hardware, software, and reagent issues; troubleshoot and resolve performance concerns to improve customer self-sufficiency.
• Accurately document complaints and resolutions in the CAPA system; contribute to continuous improvement by identifying product and process gaps.
• Act as a Subject Matter Expert (SME) for internal teams, influencing sales, service, and support strategies.
• Provide feedback on new product performance and customer usability to drive design improvements.
• Support account management in critical situations, collaborating across sales and service teams.
• Maintain technical proficiency and adhere to defined work processes, safety guidelines, and documentation standards.
• Manage project, time, and customer accounts to align with organizational priorities and sales objectives.
• High visibility role influencing customer satisfaction.
• Operates independently with broad discretion; collaborates across teams and functions.
• Drives CAPA effectiveness through accurate documentation and resolution of customer concerns.
• Upholds integrity and transparency in all customer and internal interactions.

Skills

Onsite integration

Troubleshooting

Technical support

CAPA documentation

Education

Bachelor's degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology or other Health Science related fields

Bachelor's Degree in Medical Technology

Tools

CAPA system

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve peoples health. We're always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position
• Qualified candidates must currently live in the East Region area.
• Preferably line in Massachusetts, New Jersey, New York or West Virginia.
• Must be able to travel 90% or more.

• Relocation assistance is not authorized for this position.

• Must have a Valid Driver's License.

What You'll Work on

• Provide primary support to ADD customers and field personnel for the most complex instruments, focusing on onsite integration, assay training, and troubleshooting.
• Serve as a key resource for resolving instruments and reagent issues both onsite and remotely, and ensure all relevant information is documented in the complaint handling system.
• Lead complex instruments and reagent integrations at customer sites, collaborating with project managers to execute technical plans.
• Conduct entrance interviews to assess customer needs and manage expectations; plan and oversee the integration process.
• Provide onsite operations training to customers. Manage integration timelines and conduct exit interviews to present results and secure customer buy-in.
• Deliver technical support onsite and remotely for hardware, software, and reagent issues; troubleshoot and resolve performance concerns to improve customer self-sufficiency.
• Accurately document complaints and resolutions in the CAPA system; contribute to continuous improvement by identifying product and process gaps.
• Act as a Subject Matter Expert (SME) for internal teams, influencing sales, service, and support strategies.
• Provide feedback on new product performance and customer usability to drive design improvements.
• Support account management in critical situations, collaborating across sales and service teams.
• Maintain technical proficiency and adhere to defined work processes, safety guidelines, and documentation standards.
• Manage project, time, and customer accounts to align with organizational priorities and sales objectives.
• High visibility role influencing customer satisfaction.
• Operates independently with broad discretion; collaborates across teams and functions.
• Drives CAPA effectiveness through accurate documentation and resolution of customer concerns.
• Upholds integrity and transparency in all customer and internal interactions.

Required Qualification s

• Bachelor's degree in Clinical Laboratory Science/Medical Technology, Chemistry, Biology or other Health Science related fields
• Two (2) years' experience in Clinical Laboratory environment, technical call center, or Abbott Diagnostics products

Preferred Requirements

• Bachelor's Degree in Medical Technology
• Four (4) years' experience in clinical laboratory environment, preferably Chemistry and Immunoassay at hospital, clinic, reference lab or physician office laboratory.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.