Technical Application Specialist I

Abbott; Omaha (NE); Remote; USD 60,000 - 120,000; Full time

Job summary

Abbott seeks a dedicated support professional for its Diagnostic Division, focusing on quality system implementation and customer training. This remote role requires extensive travel to integrate complex instruments and support field personnel. Ideal candidates will have a relevant degree and experience in technical support, with a passion for improving customer experiences.

Benefits

Career development opportunities

Free medical coverage

Retirement savings plan with high employer contributions

Tuition reimbursement and education benefits

Qualifications

• At least 2 years’ experience in a laboratory, field service, or related role.
• Medical Technology degree preferred.
• 4+ years’ experience in similar roles preferred.

Responsibilities

• Implementing and maintaining quality systems.
• Leading multi-site integrations and new product launches.
• Conducting customer interviews and executing integration processes.
• Providing technical support and troubleshooting.

Skills

Quality systems implementation

Integration processes

Technical support

Troubleshooting

Training

Account management

Process improvements

Customer communication

Education

Bachelor’s degree in science, engineering, electronics, or Medical Technology

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans diagnostics, medical devices, nutritionals, and branded generic medicines. We serve people in more than 160 countries with over 114,000 colleagues.

Job Description

Working at Abbott

At Abbott, you can do meaningful work, grow, learn, care for yourself and your family, be your true self, and live a full life. Benefits include:

• Career development in an international company.
• Free medical coverage through our Health Investment Plan (HIP) PPO in the next calendar year.
• Retirement savings plan with high employer contributions.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefits.
• Recognition as a great place to work globally, including diversity and inclusion accolades.

The Opportunity

• This is a remote position.
• Applicants must reside in Illinois, Nebraska, Ohio, or Wisconsin, preferably near a major airport.
• Must be able to travel up to 90-100%.

What You’ll Work On

Support Abbott’s Diagnostic Division (ADD) customers and field personnel, primarily with complex instruments for onsite integration, troubleshooting, and training. Responsibilities include:

• Implementing and maintaining quality systems.
• Leading multi-site integrations and new product launches.
• Conducting customer interviews, planning, and executing integration processes.
• Providing technical support, troubleshooting, and documentation.
• Delivering onsite or classroom training tailored to customer needs.
• Managing accounts, communicating product issues, and contributing to process improvements.
• Supporting the CAPA quality subsystem by documenting complaints and resolutions.
• Collaborating with cross-functional teams and influencing customer purchase decisions.

Qualifications

• Bachelor’s degree in science, engineering, electronics, or Medical Technology.
• At least 2 years’ experience in a laboratory, field service, or related role.

Preferred Qualifications

• Medical Technology degree.
• 4+ years’ experience in similar roles.

Learn more about our benefits at www.abbottbenefits.com. Abbott is an Equal Opportunity Employer and values diversity.

Connect with us at www.abbott.com, Facebook, and Twitter.

The base pay ranges from $60,000 to $120,000, depending on location and experience.

Job details: Support Services, CRLB Core Lab, USA (Remote), 100% travel, standard shift.

Additional info: Continuous sitting, driving, keyboard use.

EEO statements and legal links are provided.