Technical Analyst - Year Up

Bank of America; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Bank of America is seeking a Year Up intern responsible for monitoring systems and managing events. This position provides learning opportunities in a supportive environment, ideal for enhancing skills in production support and security engineering while contributing to business growth.

Benefits

Access to paid time off

Industry-leading benefits

Qualifications

• Must be a Year Up intern with Bank of America.

Responsibilities

• Monitors all installed systems and infrastructure for availability.
• Manages assigned tasks and escalates issues appropriately.
• Supports client onboarding and maintains documentation.

Skills

Analytical Thinking

Production Support

Result Orientation

Automation

Influence

Innovative Thinking

Solution Delivery Process

Solution Design

Business Acumen

DevOps Practices

Project Management

Stakeholder Management

Education

Year Up program

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for performing commoditized activities which may include monitoring, managing events, servicing requests, and engineering. Key responsibilities may include assisting with network, systems, applications, access requests, and production support or security engineering.

Responsibilities:

• Monitors all installed systems and infrastructure to ensure the highest levels of availability within a technical domain
• Manages and prioritizes assigned tasks, executes procedures reliably, responds with urgency, and escalates issues appropriately to senior team members
• Opens triage bridge lines and updates bridge boards, engaging teams as required
• Maintains solutions that align to security, redundancy, and archiving of blueprints and strategies
• Owns event management and fulfilment items such as password resets and reporting requests
• Supports client onboarding by familiarizing new clients with technology products and services as quickly and easily as possible
• Writes and maintains documentation such as scripts and instructions and supports change activities

Skills:

• Analytical Thinking
• Production Support
• Result Orientation
• Automation
• Influence
• Innovative Thinking
• Solution Delivery Process
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Stakeholder Management

Required Background:

Must be a Year Up intern with Bank of America

Shift:

1st shift (United States of America)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for performing commoditized activities which may include monitoring, managing events, servicing requests, and engineering. Key responsibilities may include assisting with network, systems, applications, access requests, and production support or security engineering.

Responsibilities:

• Monitors all installed systems and infrastructure to ensure the highest levels of availability within a technical domain
• Manages and prioritizes assigned tasks, executes procedures reliably, responds with urgency, and escalates issues appropriately to senior team members
• Opens triage bridge lines and updates bridge boards, engaging teams as required
• Maintains solutions that align to security, redundancy, and archiving of blueprints and strategies
• Owns event management and fulfilment items such as password resets and reporting requests
• Supports client onboarding by familiarizing new clients with technology products and services as quickly and easily as possible
• Writes and maintains documentation such as scripts and instructions and supports change activities

Skills:

• Adaptability
• Analytical Thinking
• Collaboration
• Production Support
• Result Orientation
• Automation
• Influence
• Innovative Thinking
• Solution Delivery Process
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Risk Management
• Stakeholder Management

Required Background:

Must be a Year Up intern with Bank of America

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101), US - NJ - Pennington - 1300 American Blvd - Princeton Place At Hopewell Bldg. 3 (NJ2130), US - NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540)Pay and benefits informationPay range$24.00 - $44.09 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About the company

Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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