Technical Analyst (Salesforce)

Craftsman Technology Group; Boston (MA); Hybrid; USD 72,000 - 88,000; Full time

Job summary

A leading company in nonprofit support is seeking a Technical Analyst (Salesforce) to join their Managed Services team. The role involves working closely with clients to understand their needs, configure Salesforce solutions, and enhance business processes. Ideal candidates will have a Salesforce Administrator certification and experience in the nonprofit sector, with a commitment to continuous learning and client engagement.

Benefits

Company-supported medical, dental, vision

401k & Roth IRA retirement options with company match

4 weeks accrued paid-time-off (PTO) per year

10 paid company holidays and 2 paid floating holidays

Commitment to professional development

Work culture aiming toward work/life balance

Qualifications

• 3 years experience in Salesforce Administration or business analysis.
• Experience with Salesforce Flow and nonprofit applications.
• Commitment to continuous learning and client-facing skills.

Responsibilities

• Understand clients’ needs and assess requirements.
• Monitor client ticket queues and resolve issues.
• Configure Salesforce-based tools and conduct testing.

Skills

Salesforce Administration

Business Analysis

Client-facing Skills

Problem Solving

Education

Salesforce Certified Administrator

Experience in Nonprofit Sector

Tools

Salesforce Flow

3rd Party Salesforce Applications

Job description

Join to apply for the Technical Analyst (Salesforce) role at Craftsman Technology Group

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Join to apply for the Technical Analyst (Salesforce) role at Craftsman Technology Group

Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations. Our work spans community and economic development, community health, arts and historical institutions, and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.

• Our mission: to help nonprofit organizations grow and thrive.
• Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff, our communities, and the world.
  
  

We are seeking a Technical Analyst (TA) to join our Managed Services team who will bring these same values and passion to help nonprofit organizations. A TA is a full-time salaried intermediate-level position.

Job Summary

In this role, you will work closely with Client Success Managers (CSM) across a portfolio of nonprofit clients and their Salesforce orgs and integrated apps. You will assist in defining, interpreting, and executing near-term requirements; address real time production issues as they arise, and identify possible future enhancements. You will bring your skills at balancing workload, asking the right questions to get to the heart of a request, and ability to deploy expert solutions nimbly. In this position, you will strengthen your existing skills in developing and configuring the tools and technology at the core of our clients' solutions.

Job Responsibilities

• Understand clients’ needs, as communicated by the Client Success Manager and client themselves
• Assess technical, functional, and process requirements
• Analyze business process needs and provide recommendations for improvement
• Monitor client ticket queues and work to resolve issues promptly
• Provide concise status updates on tickets
• Configure Salesforce-based tools and technology per requirements
• Conduct testing and track issues and their resolution
• Create business process documentation and contribute to the Craftsman knowledge base
• Communicate clearly and professionally in verbal and written situations
  
  

Required Qualifications:

• Salesforce Certified Administrator credential
• 3 years’ experience in Salesforce Administration, technology, services, and/or business analysis
• Experience in the nonprofit or community development sector
• Experience with creating and troubleshooting Salesforce Flow
• Familiarity with 3-5 common 3rd party Salesforce applications for nonprofits, e.g. FormAssembly, Click & Pledge, Nintex DocGen
• Demonstrable ease leading internal and client-facing meetings
• Commitment to continuous learning technology skills, nonprofit practices, and the nonprofit sector
• Client-facing skills
• Flexibility to travel on occasion
  
  

Preferred Qualifications:

• Demonstrable experience in technology project deployment
  
  

Salary:

• $72,500 - $87,500
  
  

Job Location:

• Boston, MA (hybrid) or virtual (contiguous US)
  
  

Benefits:

• Company-supported medical, dental, vision
• Company-provided short- and long-term disability
• 401k & Roth IRA retirement options with a company match (available 90 days after hire date)
• Employee ownership (engaged 6 months or 1,000 hours after hire date)
• 4 weeks accrued paid-time-off (PTO) per year
• 10 paid company holidays and 2 paid floating holidays (individual’s choice) per year
• CTG’s commitment to professional development and advancement
• Work culture aiming toward work/life balance
  
  

Important Note:

• Applicants must be eligible to work in the US. H1-B sponsorship is not available.
• Our headquarters is in Boston, MA with a strong virtual culture of staff located throughout the contiguous United States. We are unable to hire candidates living outside the United States.
• Direct applicants only; no recruiters.
  
  

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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