Technical Analyst - Sales and Service Platform

ADT; Boca Raton (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

ADT seeks a highly analytical and collaborative Technical Analyst II who functions as a functional SME within our digital ecosystem. Working in a pod model with POs and Lead Engineers, you will translate product logic into precise platform configurations and mappings across Salesforce, CPQ, and integration environments.

You will perform basic platform configuration, troubleshoot systems, run API tests, and leverage AI productivity tools like Cursor to accelerate data mapping and technical

Qualifications

• Highly analytical and collaborative Technical Analyst II.
• Translates product logic into system configurations and platform mappings.
• Understands functional operational flows within Salesforce, CPQ and integration environments.
• Executes basic platform configuration and performs system troubleshooting.
• Runs API tests and collaborates with Lead Engineers on detailed solutions.
• Leverages AI productivity tools like Cursor to accelerate data mapping and technical workflows.

Responsibilities

• Translate product logic into system configurations and platform mappings.
• Understand functional operational flows in Salesforce, CPQ, and integrations.
• Perform basic platform configuration and system troubleshooting.
• Run API tests and collaborate with lead engineers on solutions.
• Adopt AI productivity tools to accelerate data mapping and workflows.

Skills

Analytical thinking

Collaboration

System configuration

Data mapping

Troubleshooting

API testing

Tools

Salesforce

CPQ

API tooling

Job description

Summary:

We are looking for a highly analytical and collaborative Technical Analyst II who operates as a functional Subject Matter Expert (SME) within our digital ecosystem. Working within a pod model where Product Owners (POs) own high-level requirements and Lead Engineers own the detailed technical solution design, your role is to translate product logic into system configurations and precise platform functional mappings.

Summary:

3021341 We are looking for a highly analytical and collaborative Technical Analyst II who operates as a functional Subject Matter Expert (SME) within our digital ecosystem. Working within a pod model where Product Owners (POs) own high-level requirements and Lead Engineers own the detailed technical solution design, your role is to translate product logic into system configurations and precise platform functional mappings. You are responsible for understanding the functional operational flows within our Salesforce, CPQ, and integration environments. You will execute basic platform configuration, perform system troubleshooting, run API tests, and collaborate with Lead Engineers on detailed solutions. To maximize output, you will actively adopt modern AI productivity tools, like Cursor, to accelerate your data mapping, configuration analysis, and technical workflows.

What You’ll Do