Technical Analyst I – Retail IT Implementations

Staples, Inc.

Framingham (MA)

Hybrid

USD 60,000 - 75,000

Full time

12 days ago

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Benefits offered by this job

Floating Holiday

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

Associate store discount

Job summary

Staples, Inc. in Framingham, MA is seeking an early-career Technical Analyst I to coordinate retail technology deployments and support implementation activities across stores.

The role focuses on analyzing requirements, planning processes, and collaborating with multiple teams to ensure successful delivery and ongoing maintenance of retail tech solutions. The ideal candidate is organized, analytical, and eager to learn new technologies while supporting after-hours deployments as needed in a

Qualifications

Bachelor's degree in Information Technology, Business, Computer Science, or a related field or equivalent work experience.
0-2 years of experience in IT support, technology operations, project coordination, retail technology, or a related field.
Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
Experience maintaining documentation, records, reports, or asset inventories.
Demonstrated ability to analyze information, identify issues, and recommend solutions.
Strong communication skills and ability to work effectively across cross-functional teams.
Ability to manage competing priorities in a deadline-driven environment.
Availability to support occasional after-hours technology deployments or implementation activities.

Responsibilities

Coordinate retail technology initiatives including store openings, relocations, remodels, closures, refreshes, and special projects.
Support deployment planning and implementation activities for retail technology solutions.
Analyze project requirements, schedules, dependencies, and operational constraints to help ensure successful project execution.
Partner with internal teams, vendors, and service providers to coordinate technology deployments and operational support activities.
Investigate operational and technology-related issues, identify root causes, and recommend solutions.
Support technology lifecycle management activities, compliance initiatives, and security remediation efforts.
Maintain deployment documentation, asset management records, implementation plans, and operational reporting.
Monitor project activities, assess risks, and escalate…
Identify opportunities for process improvements that enhance operational efficiency and deployment effectiveness.

Skills

Analytical thinking

Organizational skills

Multitasking

Communication

Cross-functional collaboration

Adaptability

Education

Bachelor's degree in IT/CS/Business or related

Tools

Microsoft Office

Job description

Technical Analyst I – Retail IT Implementations

Framingham, MA, United States (On-site)

Job Description

Team Summary:

The Retail IT Implementations team is responsible for planning, coordinating, and supporting the deployment of technology solutions across Staples retail locations. The team partners closely with Store Operations, Construction, vendors, field technicians, development teams, and other cross-functional stakeholders to ensure technology initiatives are successfully implemented and supported throughout their lifecycle.

Role Summary:

The Technical Analyst I plays a key role in supporting retail technology initiatives across the organization. This position coordinates technology deployments, analyzes operational requirements, supports implementation activities, and helps ensure retail technology solutions are successfully delivered and maintained. The ideal candidate is highly organized, analytical, and enjoys collaborating with a variety of business and technical stakeholders to solve problems and drive results.

What You'll Be Doing:

Coordinate retail technology initiatives including store openings, relocations, remodels, closures, refreshes, and special projects.
Support deployment planning and implementation activities for retail technology solutions.
Analyze project requirements, schedules, dependencies, and operational constraints to help ensure successful project execution.
Partner with internal teams, vendors, and service providers to coordinate technology deployments and operational support activities.
Investigate operational and technology-related issues, identify root causes, and recommend solutions.
Support technology lifecycle management activities, compliance initiatives, and security remediation efforts.
Maintain deployment documentation, asset management records, implementation plans, and operational reporting.
Monitor project activities, assess risks, and escal…
Identify opportunities for process improvements that enhance operational efficiency and deployment effectiveness.

What You Bring to the Table:

Strong analytical, problem-solving, and critical-thinking skills.
Excellent organizational skills and attention to detail.
Ability to effectively manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Collaborative mindset with the ability to build relationships across teams.
Adaptability and eagerness to learn new technologies, processes, and tools.

What's Needed – Basic Qualifications:

Bachelor's degree in Information Technology, Business, Computer Science, or a related field or equivalent work experience.
0-2 years of experience in IT support, technology operations, project coordination, retail technology, or a related field.
Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
Experience maintaining documentation, records, reports, or asset inventories.
Demonstrated ability to analyze information, identify issues, and recommend solutions.
Strong communication skills and ability to work effectively across cross-functional teams.
Ability to manage competing priorities in a deadline-driven environment.
Availability to support occasional after-hours technology deployments or implementation activities.

What's Needed – Preferred Qualifications:

Bachelor's degree in Information Technology, Business, Computer Science, or a related field.
Experience supporting retail technology environments, point-of-sale systems, store systems, or field technology operations.
Experience coordinating technology deployments, upgrades, installations, or implementation projects.
Exposure to IT service management, incident management, change management, or asset management processes.
Experience working with third-party technology vendors, service providers, or implementation partners.
Familiarity with networking concepts, software deployment, endpoint hardware, or technology infrastructure.
Knowledge of security remediation, patch management, compliance initiatives, or technology lifecycle management.
Generous amount of paid time off, including one Floating Holiday each year
401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits
Associate store discount and more perks (discounts on mobile plans, movie tickets, etc

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity.In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

About Us

The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.

Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Info