Technical Analyst Associate - Healthcare

Cognizant; Earth City (MO); On-site; USD 116,000 - 150,000; Full time

Job summary

A leading company in the healthcare domain is seeking a Technical Analyst Associate. This role involves providing technical support, troubleshooting issues, and working closely with customers to enhance their experience. Candidates should possess a bachelor's degree and have at least two years of relevant experience, ideally in customer service or healthcare. Join us in transforming healthcare through technology and customer excellence.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Two years related experience in customer service or help desk.
• Experience in healthcare industry preferred.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide technical support, resolve client issues, and maintain customer relations.
• Achieve service level agreements and ensure client satisfaction.
• Diagnose and resolve production support or data issues.

Skills

Customer Service

Technical Troubleshooting

Problem Solving

Communication

Education

Bachelor's Degree in Business Management or Healthcare

Tools

Salesforce

Microsoft Office

Job description

Technical Analyst Associate - Healthcare

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Job Title: Technical Analyst Associate - Healthcare

Earth City, Missouri, USA

Job ID: 00064459181

Build a Meaningful Career and Transform Healthcare with Cognizant TriZetto.

At TriZetto Provider Solutions, we aim to simplify the business of healthcare. By combining intuitive products and customer-focused services with in-depth industry knowledge, we provide complete revenue cycle management services to empower our clients to succeed. Fueled by Cognizant, our collective expertise and global reach allows for endless possibilities to work with our clients to transform healthcare. We like to think that our products and services act as the heartbeat of our clients’ practices, and our company-wide promise to have a Heart for Service will serve as the underlying force that allows our clients’ businesses to thrive through dedicated customer service. We believe when you put your heart into what you do, anything is possible.

Job Title: Technical Analyst Associate

Role: Individual Contributor External Facing Role

Essential Functions

• Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships.
• Successful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities.
• Troubleshooting, testing, and resolving reported production support or data issues.
• Maintaining internal and external customer-reported questions, problems, and resolutions following issue management procedures.
• Managing a workload of technical support issues on a timely basis and providing status to external users and internal staff according to the SLA (service level agreement).
• Ability to work in a fast-paced, self-directed, and team environment as well as excellent problem-solving, organizational skills, and professionalism.
  
  

Qualifications

Education: Business Management or Healthcare bachelor’s degree preferred or equivalent experience.

Required Experience

• Minimum of two years' related experience. Experience in customer service and/or help desk preferred. Healthcare industry experience is a plus.
• Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people.
  
  

Desired Experience

• Strong affinity for customer service/people.
• Understanding of clearinghouse operations or healthcare revenue cycle management.
• Technical Troubleshooting and issue resolution.
• Salesforce knowledge.
  
  

Behavioral Competencies

• Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism.
  
  

Technical Competencies

• Knowledge and understanding of HIPAA X12 and ANSI EDI transactions.
  
  

Salary And Other Compensation

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
  
  

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!

Apply Now!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Business Consulting and Services

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