Technical Analyst 3-Support

Oracle; Kansas City (MO); On-site; USD 66,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Job summary

Oracle Health is seeking a Technical Analyst 3 – Support to join a team delivering regulatory reporting solutions for healthcare organizations. This role supports customers using Oracle Health (Cerner Millennium) while guiding the transition to Oracle Analytics Cloud.

Responsibilities include troubleshooting complex reporting issues, supporting regulatory reporting requirements, and partnering with healthcare customers to ensure timely submissions.

Qualifications

• Bachelor's degree in Computer Science, IS, healthcare informatics, or equivalent.
• Experience with Oracle Health/Cerner Millennium applications.
• Strong SQL, CCL, and database troubleshooting skills.
• Experience supporting healthcare clients in tech support or analytics.

Responsibilities

• Support and troubleshoot Oracle Health (Cerner Millennium) and Oracle Analytics Cloud solutions.
• Investigate and resolve customer-reported issues in reports and regulatory workflows.
• Develop, analyze, and troubleshoot SQL and CCL queries.
• Help healthcare orgs meet regulatory reporting deadlines.
• Document steps and knowledge for internal and customer use.
• Collaborate with cross-functional teams on migrations and enhancements.
• Prioritize multiple issues while maintaining high service levels.
• Build strong customer relationships through effective communication.

Skills

SQL

CCL

Database troubleshooting

Regulatory reporting

Healthcare analytics

Education

Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or related field

Tools

Oracle Analytics Cloud

Tableau

Job description

Job Description

Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite – 3 days/week)

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.

About The Role

Oracle Health is seeking a Technical Analyst 3 – Support to join a team responsible for delivering regulatory reporting solutions for healthcare organizations. This role supports customers using Oracle Health (Cerner Millennium) while helping drive the transition to Oracle Analytics Cloud (OAC).

As a member of the team, you will troubleshoot complex reporting issues, support regulatory reporting requirements, and partner with healthcare customers to ensure accurate and timely submissions to regulatory agencies. Success in this role requires strong technical expertise, analytical problem-solving skills, and the ability to work effectively under critical customer deadlines.

Responsibilities

• Support and troubleshoot complex reporting solutions within Oracle Health (Cerner Millennium) and Oracle Analytics Cloud.
• Investigate and resolve customer-reported issues involving reports, databases, and regulatory reporting workflows.
• Develop, analyze, and troubleshoot SQL and CCL queries to identify and resolve data issues.
• Support healthcare organizations in meeting regulatory reporting requirements and submission deadlines.
• Perform root cause analysis and recommend long-term solutions for recurring issues.
• Collaborate with cross-functional teams to support reporting platform migrations and enhancements.
• Document troubleshooting steps, resolutions, and technical knowledge for internal and customer use.
• Prioritize multiple customer issues while maintaining a high level of service and responsiveness.
• Build strong relationships with customers through effective communication and technical consultation.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or a related field, or equivalent work experience.
• Experience supporting Oracle Health/Cerner Millennium applications.
• Strong experience with:
  • SQL
  • CCL (Cerner Command Language)
  • Database management and troubleshooting
  • Healthcare reporting solutions
• Experience supporting healthcare customers in a technical support, reporting, or application analyst role.
• Familiarity with reporting platforms such as Oracle Analytics Cloud, Tableau, or similar business intelligence tools.
• Understanding of healthcare regulatory reporting requirements (CMS experience is highly preferred).
• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities in a fast-paced, customer-focused environment.

Preferred Experience

Candidates with experience in one or more of the following are highly encouraged to apply:

• Oracle Health (Cerner Millennium)
• Oracle Analytics Cloud (OAC)
• Healthcare analytics or reporting
• SQL performance tuning and query optimization
• Regulatory reporting within healthcare environments
• Electronic Health Record (EHR) support
• Customer-facing technical support

What Makes You Successful

• You enjoy solving complex technical problems.
• You communicate technical concepts clearly to both technical and non-technical audiences.
• You thrive in deadline-driven environments where customer success is a priority.
• You take ownership of issues from investigation through resolution.
• You collaborate effectively across technical and business teams to deliver high-quality customer outcomes.

Qualifications

Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $31.83 - $63.65 per hour; from: $66,200 - $132,400 per year. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.