Technical Analyst 2-Support

Ll Oefentherapie; Columbia (MD); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Technical Solution Analyst II to investigate front-end applications, collaborate with teams, and document activities. This hybrid role requires effective communication and prioritization of tasks based on client and business needs.

Responsibilities

• Conduct investigations on front-end applications.
• Capture information, apply fix tools, and test workflows.
• Document notes and resolutions throughout the investigation lifecycle.

Job description

As a Technical Solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals.

Primary/Preferred Location: Kansas City, MO

Other locations: Orlando, FL, Nashville, TN, and Columbia, MD

Hybrid role - must be within driving distance of hubs listed.