Technical Analysis Senior Associate

NTT DATA, Inc.; Indianapolis (IN); On-site; USD 9,500 - 12,000; Full time

Job summary

NTT DATA is seeking a hands-on Endpoint Deployment & Deskside Support Engineer to join our team in Hyderabad, India. The role focuses on PC provisioning, endpoint management, and end-user support, with experience in SCCM/MECM OSD and Intune Autopilot.

You will deploy Windows devices, provide deskside and remote support, troubleshoot deployment issues, manage kiosk devices, and create detailed technical documentation while using ServiceNow and TeamViewer.

Qualifications

• 2–3 years in Endpoint Deployment or Deskside/Field Support
• Hands-on with SCCM/MECM OSD and Intune Autopilot
• Experience with ServiceNow for incidents/requests
• Strong technical writing and documentation skills (mandatory)

Responsibilities

• Build, provision, and deploy Windows devices using SCCM/MECM OSD and Intune Autopilot.
• Provide Deskside and Field Support for desktops, laptops, peripherals, and workplace technologies.
• Troubleshoot deployment, enrollment, and application issues.
• Support setup, configuration, and maintenance of Windows Kiosk devices.
• Manage Incidents and Service Requests through ServiceNow, ensuring timely resolution and documentation.
• Provide remote support using TeamViewer and Remote Desktop.
• Create and maintain technical documentation, including PC build, provisioning, kiosk setup, and troubleshooting guides.

Skills

Troubleshooting

Communication

Customer support

Technical writing

Kiosk provisioning

Tools

SCCM Admin Console

Intune Admin Center

TeamViewer

ServiceNow

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Technical Analysis Senior Associate to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Job Summary

We are looking for a hands‑on Endpoint Deployment & Deskside Support Engineer with experience in PC provisioning, endpoint management, and end‑user support. The ideal candidate should have practical knowledge of both legacy SCCM (MECM) OSD and modern Intune Autopilot deployments, along with strong technical documentation skills.

Key Responsibilities

• Build, provision, and deploy Windows devices using SCCM/MECM OSD and Microsoft Intune Autopilot.
• Provide Deskside and Field Support for desktops, laptops, peripherals, and workplace technologies.
• Troubleshoot deployment, enrollment, application issues.
• Support setup, configuration, and maintenance of Windows Kiosk devices.
• Manage Incidents and Service Requests through ServiceNow, ensuring timely resolution and documentation.
• Provide remote support using tools such as TeamViewer and Remote Desktop.
• Create and maintain technical documentation, including PC build, provisioning, kiosk setup, and troubleshooting guides.

Required Skills

2-3 years of experience in Endpoint Deployment, Deskside Support, or Field Support.

• Hands‑on experience with:
  • SCCM/MECM Operating System Deployment (OSD)
  • Microsoft Intune Autopilot
  • SCCM Admin Console
  • Microsoft Intune Admin Center
• Experience with ServiceNow for Incident and Request Management.
• Knowledge of Kiosk device setup, provisioning, and troubleshooting.
• Strong technical writing and documentation skills (mandatory).
• Experience using remote support tools such as TeamViewer.
• Good troubleshooting, communication, and customer‑support skills.

Preferred Qualifications

• Familiarity with Microsoft Endpoint Manager ecosystem.
• Basic understanding of Microsoft Entra ID (Azure AD) and device management concepts.
• Relevant Microsoft certifications are an advantage.

Must-Have Skills

SCCM OSD, Intune Autopilot, Deskside/Field Support, ServiceNow, Kiosk Provisioning, Technical Documentation, TeamViewer/Remote Support.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners.

NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.