SMART Hands - Systems Integration Advisor

NTT DATA, Inc.; Indianapolis (IN); On-site; USD 60,000 - 100,000; Full time

Job summary

NTT DATA is seeking a Smart Hands Support Engineer – Datacenter Operations to provide on-site infrastructure support across server rooms and data centers. The role emphasizes hands-on rack-and-stack, cabling, hardware handling, asset verification, and remote hands coordination with remote engineering teams.

You will document site infrastructure, assist in transition activities, and ensure adherence to safety, security, and change management procedures while supporting incident, service requests,

Qualifications

• Hands-on experience in physical datacenter / Smart Hands operations.
• Able to gather, validate, and document infrastructure details from incumbent teams.
• Familiarity with hardware labeling and rack elevation documentation.

Responsibilities

• Provide onsite Smart Hands support for datacenter and site infrastructure activities.
• Perform rack and stack of servers, storage, network, and related hardware components.
• Handle cabling, patching, labeling, hardware installation, de-installation, and relocation.
• Coordinate with remote engineering teams for troubleshooting and task execution.
• Document site infrastructure, asset detail, and transition information.

Skills

Hands-on datacenter

Rack and stack

Structured cabling

Server hardware handling

Inventory verification

Onsite troubleshooting

Travel to sites

Education

Diploma / Bachelor’s degree in IT / Electronics / CS

Tools

CMDB tooling

Asset management tools

Ticketing tools

Job description

Req ID: 389728

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a SMART Hands - Systems Integration Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description – Smart Hands Support Engineer (Datacenter Operations)

Position Title

Smart Hands Support Engineer – Datacenter Operations

Role Summary

We are looking for an experienced Smart Hands Support Engineer with strong exposure to physical datacenter operations, hands-on infrastructure support, and transition coordination. The ideal candidate should have practical experience working across datacenter environments, server rooms, and remote site locations, and should be capable of supporting both day-to-day physical infrastructure activities and transition-related information gathering from incumbent teams across all sites and datacenters. This role requires someone who is comfortable in a field/on-site support model, has strong understanding of rack-and-stack activities, cabling, hardware handling, inventory validation, asset verification, and remote hands support, and can also assist in documenting existing site infrastructure, operational processes, dependencies, and handover details as part of a transition or takeover program.

Key Responsibilities

Datacenter Smart Hands Support

• Provide onsite Smart Hands support for physical datacenter and site infrastructure activities.
• Perform rack and stack of servers, storage, network, and related hardware components.
• Handle cabling, patching, labeling, hardware installation, de-installation, and relocation activities.
• Support power cycling, device reboot, physical health checks, and LED /console-based diagnostics.
• Assist in hardware replacement activities such as disks, memory, power supplies, NICs, and other field-replaceable units.
• Coordinate with remote engineering teams for troubleshooting and execution of physical tasks inside the datacenter.
• Support hands and eyes activities for network, server, storage, and backup infrastructure.

Site and Datacenter Information Gathering

• Capture details related to: o Site and datacenter locationso Rack layouts and floor planso Device inventory and asset detailso Power connections and redundancy detailso Network patching and cabling informationo ISP / WAN / LAN connectivity detailso Access procedures and security requirementso Existing operational processes and support contactso Hardware lifecycle and warranty information
• Assist in building a site-wise/datacenter-wise inventory and transition repository.
• Verify physical assets against available documentation and identify mismatches, gaps, and risks.
• Support collection of information required for transition, KT, operational readiness, and support planning.

Transition & Incumbent Coordination

• Participate in transition workshops, site surveys, and incumbent handover sessions.
• Document current-state infrastructure and operational procedures from the incumbent team.
• Work with tower leads and service delivery teams to ensure all physical site information is collected accurately.
• Highlight risks, missing data, unsupported hardware, access gaps, and operational dependencies during takeover.
• Support due diligence and discovery activities for new sites and datacenter onboarding.

Operations & Governance

• Maintain accurate records for assets, cabling, rack positioning, hardware movement, site readiness, and access controls.
• Ensure all work is performed in line with datacenter safety, security, and change management procedures.
• Support incident, service request, IMACD (Install, Move, Add, Change, Dispose), and break-fix activities.
• Coordinate with OEM / vendor engineers for onsite hardware support and escort assistance if required.
• Create and maintain site documentation, checklists, SOPs, handover notes, and audit-ready records.

Required Skills & Experience

Mandatory Skills

• Hands-on experience in physical datacenter / site support / Smart Hands operations.
• Strong understanding of: o Rack and stack operations o Structured cabling and patching o Server, network, and storage hardware handling o Inventory and asset verification o Onsite troubleshooting and remote hands support
• Experience working in datacenter environments, server rooms, and enterprise sites.
• Ability to gather, validate, and document infrastructure details from incumbent teams.
• Familiarity with hardware labeling, rack elevation documentation, and physical asset management.
• Basic understanding of network devices, servers, storage systems, UPS/power layouts, and connectivity.
• Knowledge of datacenter access, safety, security, and change procedures.
• Good communication skills for coordinating with remote teams, vendors, and customer stakeholders.
• Ability to travel to sites/datacenters as required.

Preferred Skills

• Experience in transition / takeover projects.
• Exposure to CMDB, asset management tools, ticketing tools, and documentation repositories.
• Basic knowledge of Windows/Linux server hardware environments.
• Familiarity with OEM hardware such as Dell, HPE, Cisco, Lenovo, NetApp, EMC, etc.
• Understanding of ITIL-based support processes.
• Experience in site surveys, floor validation, and infrastructure audits.

Experience Required

• 3+ to 7+ years of relevant experience in Smart Hands / Datacenter Support / Field Infrastructure Support.
• Experience in handling multiple sites or distributed datacenter environments.
• Prior exposure to knowledge transition, incumbent handover, or discovery activities is highly preferred.

Educational Qualifications

• Diploma / Bachelor’s degree in Information Technology, Electronics, Computer Science, or related field.
• Relevant certifications in hardware, datacenter operations, or infrastructure support are an advantage.

Desired Candidate Profile

• Strong hands-on field support capability.
• Comfortable working in physical infrastructure environments.
• Detail-oriented in capturing and validating datacenter/site information.
• Able to coordinate with multiple stakeholders during transition and steady-state operations.
• Good documentation and reporting skills.
• Willingness to travel and work from customer/on-spot/datacenter environments when needed.
• Proactive in identifying gaps, risks, and missing information during takeover.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, NTT DATA endeavors to make accessible to any and all users.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .