Technical Advisor I - Implants (Monday to Friday 8:00am to 5:00pm)

Glidewell Laboratories; Irvine, Northern (CA, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Glidewell Laboratories is seeking an energetic customer service/administrative specialist in Irvine, CA. You will handle inbound calls, provide product information, and update account details in the system, serving as a trusted liaison between departments.

Preferred experience includes dental implant familiarity and at least two years in ACD or customer service roles. You will support doctors, technicians, and managers, ensuring high customer satisfaction and on-time communication.

Qualifications

• Requires solid customer service experience and administrative skills.
• Experience in dental or medical fields is a plus.
• Strong written and verbal communication abilities are essential.

Responsibilities

• Coordinate department activities and liaise with other divisions.
• Answer inbound calls and provide product information and order status.
• Input call notes and update account information in the system.
• Assist doctors and technicians with case-related inquiries and product recommendations.
• Maintain professional relationships with customers and managers.
• Follow up on specific doctor requests and ensure timely responses.

Skills

Customer service

Administrative support

Phone handling

Data entry

Communication

Education

High school diploma or equivalent

Job description

Essential Functions:

• Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
• Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in computer system.
• Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
• Complies with customer service policies and procedures and call center operational standards.
• Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
• Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
• Makes outbound calls on cases that need assistance.
• Maintains a day to day professional relationship with dental technicians and managers.
• Follows-up on specific requests made by doctors on particular cases.
• Seeks advice and input from the manager when needed.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High school diploma or equivalent.
• Dental Implant experience - preferred
• Minimum two (2) years of ACD experience and/or two (2) years of customer service experience or two (2) years in dental background.

Special Requirements/Certification:

• RDA, DA, or CDT certifications preferred.

Communication Skills:

Must possess proficient English skills, both written and verbal

Pay Rate: $25.00/hr with monthly bonus up to $900