Technical Advisor

NEUMAN & ESSER (NEA GROUP); Remote; USD 90,000 - 110,000; Full time

Job summary

A leading company in energy solutions is seeking a Technical Advisor for a full-time traveling role based in Katy, TX. This position requires providing high-quality technical support to clients during installation and commissioning, with a focus on solving technical challenges and ensuring customer satisfaction. Candidates should have strong analytical, communication, and problem-solving skills, with ten or more years of relevant experience preferred. This role involves collaboration with multidisciplinary teams to enhance processes and deliver effective solutions.

Qualifications

• Ten or more years of experience in installation, commissioning, and overhaul of compressors preferred.
• Proficiency in technical support and troubleshooting.
• Familiarity with energy or mechanical systems industry is a plus.

Responsibilities

• Provide technical support to customers during installation and commissioning.
• Conduct troubleshooting procedures to ensure customer satisfaction.
• Collaborate with internal teams to improve processes.

Skills

Analytical skills

Communication skills

Customer service skills

Problem-solving abilities

Team collaboration

Job description

NEUMAN & ESSER (NEA GROUP) is a trusted partner in advancing the energy transition and circular economy through innovative solutions for tomorrow's energy infrastructure. Known for its expertise in compressor systems with in-house sealing technology, NEA serves industries ranging from traditional oil and gas to the burgeoning hydrogen and green gas markets. The company's offerings include key technologies for clean energy like hydrogen production systems and solutions for the shredding and classification of raw and recycled materials. With nearly 200 years of experience and a global network of production, sales, and service locations, NEA delivers reliability, innovation, and customer-focused solutions with the support of over 1,900 dedicated employees worldwide.

Role Description

This is a full-time, traveling role with our home office located in Katy, TX, for a Technical Advisor. The role involves providing high-quality technical support to customers during installation, commissioning and overhauls, identifying and solving technical issues, and ensuring customer satisfaction. Responsibilities include conducting troubleshooting procedures, communicating effectively with clients, analyzing technical challenges, and delivering solutions aligned with organizational objectives. The Technical Advisor will collaborate with internal teams to improve processes and provide expert guidance where required.

Qualifications

• Strong analytical skills to assess, diagnose, and solve technical challenges effectively
• Possess superior communication and customer service skills to engage with clients and build strong relationships
• Proficiency in technical support and troubleshooting to address and resolve customer concerns efficiently
• Experience in working collaboratively with multidisciplinary teams
• Ten + years background in installation, commissioning and overhaul of compression is preferred
• Familiarity with energy or mechanical systems industry is a plus
• Proactive problem-solving abilities with attention to detail