Technical Adoption Manager: Application Networking and Security (Australia, New South Wales, Remote)

Broadcom; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Broadcom is seeking a Technical Adoption Manager for Application Networking & Security to drive customer success in enterprise data centers. You will partner with customers to map VMware networking and security solutions to business goals, delivering ROI through careful advisory and hands-on guidance.

You will coordinate across sales, product management, education, R&D and support, travel up to 20% regionally, and lead long-term engagements with a small group of strategic accounts, ensuring

Qualifications

• 5+ years’ proven strong networking experience and knowledge of VMware networking products.
• 2+ years proven experience in customer-facing positions in a TAM or technology consultant role.
• BS degree preferred or relevant years experience in lieu of a degree may be considered.

Responsibilities

• Establish long-term relationships within assigned accounts and understand strategic goals.
• Provide project leadership and architectural guidance for Network Virtualization initiatives.
• Collaborate with VMware project teams across functions (sales, product management, education, R&D, support).
• Map VMware solutions to customer’s business and technical requirements to drive adoption.

Skills

Networking experience

Customer-facing

Leadership

Communication

Relationship building

Education

BS degree preferred

Tools

Cisco

F5

VMware networking products

Job description

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Job Description:

Technical Adoption Manager – Application Networking & Security
The Elevator Pitch: Why will you enjoy this new opportunity?

• Do you “live and breathe”Security Tools and Security Concepts such as firewalls, IDS/IPS, and Security/Trust Zones?
• Are you fascinated by Application Load Balancing and multi-cloud application service?
• Are youalways looking for better and more efficient ways of performing common data center tasks?
• Are you insanely curious and knowledgeable about the way that modern data centers work?
• Hyper-converged Infrastructure is changing the landscape of data centers…are you part of the revolution?
• Want to join an innovative team of Customer Advocates?
• You will consult closely with customers to ensure their satisfaction and return on investment of VMware solutions. You are the customer’s primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting customer success.
• You will engage resources across the entire VMware organization (sales, product management, education, R&D, and support). You will actively expand adoption of VMware solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer facing activities, TAMs report key account metrics and insight to VMware internal teams and contribute to TAM program development activities.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results.
• Provide project leadership, coordination and architectural guidance for the customer’s Network Virtualization and major VMware initiatives.
• Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff.
• Map additional VMware solutions to the customer’s unique business and technical requirements
• Maintain a current knowledge of VMware’s load balancing and security solutions, along with a high-level technical knowledge of VMware’s product line and future product direction.
• Lead and drive challenging requests across simultaneous client engagements.
• Provide clear and constructive product feedback to VMware Product Management teams based on customer use-cases and requirements.
• Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of VMware solutions within your accounts.
• Managing customer engagement milestones
• Customer Advocate; extraordinary customer liaison
• Map VMware solutions to the customer’s unique business and technical requirements to ensure strategic long-term value
• Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption of VMware solutions within your assigned accounts
• Agility: respond to the needs of your customers with confidence and ease

The Work: What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis?
As part of the Application Networking and Security TAM team, you will be working for a long-term period with a small number of assigned customers or dedicated accounts. Along with the VMware account teams, you will:

• 5+ years’ proven strong networking experience and knowledge of VMware networking products.
• 2+ years proven experience in customer-facing positions in a role (e.g. TAM or technology consultant preferably with a management consulting, IT vendor or professional services organization)
• BS degree preferred or relevant years experience in lieu of a degree may be considered.
• Must have solid knowledge and understanding of VMware products including core product suite, virtualization, networking and security products, solutions, and services.
• Must have solid technical background in advanced networking and security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred.
• Travel: Although this is a home-office based position, candidates must have the ability to travel up to 20% locally/regionally (NOTE: Most travel will be local or within the nearby region, and there will likely be a few out of state/country client visits and/or 1-2 conferences or training that require travel throughout the year)
• Domain-level understanding of Cloud Infrastructure & Networking (Data Center Design, Network Architecture, Network Design, System Architecture Virtualization, Systems Management, Security)
• Network Security Tools and Network Security Concepts such as firewalls, IDS/IPS, and Security/Trust Zones.
• Network components and concepts such as:Routers, switches, load balancers, and other networking and security components from a variety of vendors.Virtual networking components such as VSG, Nexus 1000V, and vDSNetworking protocols such as BGP & OSPFVLANs, VPN, Unicast vs Multicast, Management Networks, IP subnetting, and network design.
• Demonstrable experience and deep knowledge of the networking and load balancer technologies and vendors such as Cisco, F5, Riverbed, Force10, Vyatta/Brocade, A10 Networks, Arista, Infoblox, Palo Alto Networks
• Experience with integrating heterogeneous networking and security environments
• Understanding of modern IT and DevOps production data center and Cloud (ISP/ASP) operations.
• Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning
• Fast learner with the ability to explain complex technical concepts to a variety of audiences.
• Strong business insight and problem‑solving skills with the ability to influence internal and external partners at all levels.
• Effective working independently and in a team setting.
• Strong organizational skills with the ability to handle multiple client demands.
• Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with CxO level personnel.

#LI-Remote

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

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