Technical & Administrative Analyst, IT Governance

enGen; Pittsburgh (Allegheny County); Hybrid; USD 80,000 - 110,000; Full time

Job summary

enGen in the United States seeks a detail‑oriented IT Governance Analyst to support governance and operations within IT Infrastructure. You will gather requirements, analyze operational data, and deliver dashboards, reports, and service metrics to leadership and teams.

This role requires organizing complex information, coordinating with multiple teams, validating data with SMEs, and communicating findings clearly to both technical and nontechnical audiences.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Experience in IT governance, operations, and reporting.
• Familiarity with ITIL, TOGAF, Six Sigma, PMP, COBIT preferred.
• Knowledge of dashboard development and data analysis.
• Strong written and verbal communication across technical and non-technical audiences.

Responsibilities

• Assist with capturing capability needs and deliverables with senior team members.
• Collaborate across cross-functional teams through the technology delivery lifecycle.
• Support requirements testing, documentation, and defect analysis tied to customer impact.
• Ensure compliance with standards and obtain necessary approvals throughout projects.
• Communicate project status and findings to stakeholders; participate in reviews.
• Other duties as assigned.

Skills

Basic Analytical Skills

Basic Problem-Solving

Basic Communication Skills

Basic AI skills

Education

Bachelor’s degree in Business Administration, Information Systems or related field

Master's degree (preferred)

Tools

ServiceNow

Job description

JOB SUMMARY

This position supports the technical and administrative functions of IT governance and operations within IT Infrastructure. The role partners with technical teams, capability managers, and organizational leaders to gather requirements, analyze operational data, maintain governance processes, and deliver accurate, actionable reporting.

Company

enGen

Job Description

JOB SUMMARY

This position supports the technical and administrative functions of IT governance and operations within IT Infrastructure. The role partners with technical teams, capability managers, and organizational leaders to gather requirements, analyze operational data, maintain governance processes, and deliver accurate, actionable reporting. The successful candidate will combine strong technical aptitude with excellent administrative execution, with responsibilities including developing and maintaining dashboards, reports, trackers, documentation, service metrics, risk and compliance records, and operational communications. The position also supports requirements analysis, testing, root-cause analysis, process improvement, task automation, and the development of business cases and recommendations. This role requires the ability to organize complex information, coordinate work across multiple teams, validate data with subject-matter experts, manage recurring reporting activities, and communicate findings clearly to technical and nontechnical audiences. The candidate should be comfortable working across IT service management, infrastructure, governance, reporting, risk management, and emerging technology initiatives, including the responsible use of AI and automation.

ESSENTIAL RESPONSIBILITIES

• Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Other duties as assigned or requested.

EXPERIENCE

Required

• Information Systems or Technology

Preferred

• Workflow automation, task automation, AI-assisted analysis, or process improvement
• Technical and nontechnical communications
• ServiceNow or another IT service management platform
• Dashboard development and maintenance
• Data analysis
• Meeting hosting and presentation
• Creating technical documentation
• Lean/Six Sigma
• Health Insurance or Healthcare Industry

SKILLS

• Basic Analytical Skills
• Basic Problem-Solving
• Basic Communication Skills

Additional Skills

• Basic AI skills

EDUCATION

Required

• Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Substitutions

• None

Preferred

• Master's degree in Business Administration, Business Management, Information Systems or related field

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Information Technology Infrastructure Library (ITIL)
• The Open Framework Group (TOGAF)
• Six Sigma
• Project Management Professional (PMP)
• COBIT

Language (Other Than English)

None

Travel Requirement

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Frequently

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting up to 10 pounds

Constantly

Lifting 10 to 25 pounds

Occasionally

Lifting 25 to 50 pounds

Rarely

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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