Technical Account Manager, Security Access Service Edge - U.S. E

Check Point Software; Charlotte (NC); On-site; USD 74,000 - 90,000; Full time

Job summary

Join Check Point Software as a Technical Account Manager, where you will manage Secure Service Edge projects, ensuring smooth implementations and building long-term relationships with customers. You will work closely with cross-functional teams to enhance customer engagement and satisfaction. This role, ideal for those with a strong background in cybersecurity and exceptional leadership skills, offers a competitive salary and the chance to make a real impact in the world of cyber security.

Qualifications

• 10+ years experience in technical roles including customer success.
• Understanding of cybersecurity and networking solutions.
• Experience managing customer relationships and technical projects.

Responsibilities

• Manage end-to-end technical projects for Secure Service Edge.
• Ensure product adoption and provide customer training.
• Collaborate with Sales, Product, and R&D teams.

Skills

Technical orientation

Problem solving

Interpersonal skills

Communication

Customer engagement

Tools

Salesforce

Job description

Technical Account Manager, Security Access Service Edge - U.S. E

Join to apply for the Technical Account Manager, Security Access Service Edge - U.S. E role at Check Point Software

Technical Account Manager, Security Access Service Edge - U.S. E

3 days ago Be among the first 25 applicants

Join to apply for the Technical Account Manager, Security Access Service Edge - U.S. E role at Check Point Software

Get AI-powered advice on this job and more exclusive features.

Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

About The Role

Check Point is seeking an experienced Technical Account Manager to join our rapidly expanding Secure Service Edge business. Responsible for End-To-End management of Secure Service Edge projects, from technical POCs, through onboarding and ongoing, primarily focused on implementation, product adoption and training while managing technical relationships with our customers.

Key Responsibilities

We are looking for a Technical Account Manager with excellent technical skills and intuition, with a “can-do” approach.

We strive to be super professional, creative and passionate but most importantly - customer-centric. This is a key technical customer management role in which you will own the implementation, adoption and long-term technical relationship with our growing customer base.

You'll interact closely with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities.

Requirements

• At least 10 years of experience as Technical Account Manager/Customer Success Engineer or different support roles (T2-T3), Professional Services/Technical Project Management for a networking related solution (Cyber Security, Firewalls, VPN, networking, etc.)
• Ability to interact effectively and deliver technical concepts to technical and nontechnical personnel alike
• Provide guidance on technical and strategic aspects of customer engagements.
• Strong problem solving skills and a great Technical orientation to resolve issues
• Provide technical expertise and support during onboarding and on going process.
• Independent and Self-motivated, proactive approach while owning the processes end-to-end
• Work closely with product management and engineering teams to relay customer feedback and influence product development.
• Attention to detail, highly organized, with an absolute focus on quality of result
• Knowledge in Cyber Security, networking, Firewalls, Linux systems, utilities, and scripting - an advantage
• Act as a liaison between the sales, product and R&D teams, providing valuable insights for product enhancements.
• Thrives under pressure
  
  

Qualifications

• Possess a deep understanding of the company's products and solutions.
• Proven experience in matrix management.
• International experience is requested.
• Strong technical acumen with the ability to understand and communicate complex technical concepts.
• Proven experience in presenting products and solutions
• +5 years of a strong technical background with a deep understanding of cybersecurity, network security, Secure Service Edge, or SASE solutions.
• Salesforce experience - an advantage
• Good understanding of Secure Service Edge and SASE solutions- an advantage
• Outstanding interpersonal and communication skills.
• Demonstrated success in collaborating with cross-functional teams.
• Strategic thinking and problem-solving abilities.
• Experience in a customer-facing role, preferably in a Professional Services organizations.
• Ability to travel as required.
• Must be eligible to work in the United States without sponsorship from an employer now or in the future.
  
  

EOE M/F/Veterans/Disabled

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Computer and Network Security, Software Development, and IT Services and IT Consulting

Referrals increase your chances of interviewing at Check Point Software by 2x

Get notified about new Technical Account Manager jobs in Charlotte, NC.

Charlotte, NC $74,000.00-$90,000.00 1 week ago

Customer Acquisition Manager, Success Managers and Retail

Charlotte, NC $111,000.00-$139,000.00 4 days ago

Customer Success Manager - Strategic Accounts

Key Account Manager, Uro-Oncology - Carolinas

Charlotte, NC $185,000.00-$215,000.00 3 weeks ago

Charlotte, NC $122,000.00-$258,000.00 1 week ago

Charlotte, NC $130,000.00-$160,000.00 2 weeks ago

Charlotte, NC $70,000.00-$80,000.00 3 days ago

Charlotte, NC $122,000.00-$258,000.00 1 week ago

Customer Success Manager - Accounting Focus

Technology Operations & Billing Support Manager

Charlotte, NC $139,000.00-$225,000.00 1 week ago

Salesforce Nonprofit Cloud Solutions Architect - Global Salesforce

Charlotte, NC $122,000.00-$258,000.00 1 week ago

Solutions Architect - Mobile Banking Applications

Charlotte, NC $115,000.00-$200,000.00 2 days ago

Charlotte, NC $115,000.00-$200,000.00 1 day ago

Charlotte, NC $115,000.00-$200,000.00 2 days ago

Consulting Field Solutions Architect - AI/Analytics

Charlotte, NC $168,000.00-$269,000.00 2 weeks ago

Microbiology Solutions Architect (MSA) - Capital Sales, Southeast (Field-based)

Charlotte, NC $130,000.00-$255,000.00 4 days ago

Specialist Solutions Architect - GenAI (Healthcare & Life Sciences)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.