Technical Account Manager - Remote

Arsenault; Los Angeles (CA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Health benefits

Financial support

Family care

Work-life balance initiatives

Job summary

A global tech firm in Los Angeles is seeking a skilled Technical Account Manager to provide consultancy and support to clients. This role includes acting as the main contact for technical issues and assisting with deployments. Candidates should have a Bachelor's degree, 2 years of related experience, and familiarity with Unix/Linux or Windows system administration. This position allows for remote work flexibility and offers various benefits to promote a healthy work-life balance.

Qualifications

• 2 years experience in a related field.
• Intermediate experience in Unix/Linux or Windows system administration.
• Understanding of network protocols and troubleshooting.

Responsibilities

• Act as main contact and technical resource for customers.
• Work with technical teams to resolve support issues.
• Assist with deployments and expansions.

Skills

Unix/Linux system administration

Network protocols understanding

Programming (BASH, Python, Perl, etc.)

Automation/configuration management (Puppet, Ansible, etc.)

Version control systems (Bitbucket, Git)

Education

Bachelor's degree or equivalent

Tools

Puppet

Ansible

Git

Jenkins

Job description

About the job Technical Account Manager - Remote

Job Description

Are you passionate about web performance, information security, and exceptional customer service?

Would providing consultancy to global brands excite you?

Join our highly skilled Customer Success Team

Our customer‑centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.

Shape Value for our Customers

As a Technical Account Manager, you will be responsible for‑

• Acting as the main point of contact and technical resource to the customer for all related issues
• Aggregating support issues and working them out with Arsenaul technical teams and the customer.
• Assisting with deployments, expansions, transitions, etc
• Raising product related issues that should be looked at by Arsenaul's Product team.
• Facilitating quarterly business review with R&D and support either on site or via WebEx

Do What You Love

To be successful in this role you will‑

• Have 2 years experience and a Bachelors degree or its equivalent
• Have Intermediate experience in Unix/Linux (preferred) or Windows system administration skills
• Have a steady understanding of network protocols and basic troubleshooting on network/OS devices
• Have experience with automation/configuration management using Puppet, Ansible, Chef or an equivalent management tool used for CI/CD
• Have some experience in at least one programming language—BASH, Python, Perl, Ruby, GO, etc.
• Have basic skills in version control systems such as Bitbucket/Git, TFS and other CI/CD tools e.g. Rundeck, Jenkins, Terraform, Kitchen, Packer, Vagrant, etc.

Work in a way that works for you

We recognize that the way in which people want to work and deliver at their best can vary for each person.

This is a flexible role and may be performed at your home and/or the local Arsenaul office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

Working with us

At Arsenaul, we are curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people‑centric, you'll thrive here.

Working for you

At Arsenaul, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life—

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About Us

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.