Technical Account Manager, Reagent Services

Initial Therapeutics, Inc.; North Carolina; Remote; USD 80,000 - 90,000; Full time

Job summary

A leading biotechnology company seeks a Technical Account Manager to provide high-level support and customer service. The ideal candidate will manage customer relationships, offer strategic advice, and ensure satisfaction in a fast-paced, team-oriented environment. Strong communication skills and a PhD in life sciences are essential for this role, along with an ability to analyze complex problems and recommend solutions. This position is remote, targeting candidates on the East Coast to enhance local support.

Qualifications

• Holds a PhD in life sciences, preferably in cell biology, immunology, or molecular biology.
• Exceptional verbal and written communication skills.
• Must be customer-centered and proactive.

Responsibilities

• Provide business, technical, and product advice to customers.
• Analyze customer needs and resolve technical issues.
• Collaborate with internal teams for sustainable growth.

Skills

Verbal communication

Written communication

Presentation skills

Analytical skills

Problem-solving skills

Organization skills

Education

PhD in relevant life science discipline

Job description

About GenScriptGenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.About ProBioProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy, vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio’s total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing.

Job Scope:

The Technical Account Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Technical Account Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.

While this role is remote, we are seeking someone based on the East Coast of the US, to be able to better provide support to our Southeast clients.

The estimated salary range is $80,000 - $90,000, based on experience.

Responsibilities:

• Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design
• Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary
• Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship
• Maintain close communication with customers as well as facilitate communication with technical support when necessary
• Collaborate with internal teams/departments to achieve sustainable growth
• Organize and provide training for internal sales and external distributors by delivering presentations or/and demos

Qualifications:

• The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics
• Exceptional verbal and written communication and presentation skills
• Must be customer-centered and proactive/action-oriented
• Excellent analytical skills & problem solving skills, able to grasp new concepts quickly
• Strong organization skills with great attention to detail
• Enjoy working in a fast-paced and team-oriented environment

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GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.