Technical Account Manager, Public Sector

Okta; Washington (District of Columbia); Hybrid; USD 122,000 - 182,000; Full time

Job summary

Join a leading company as a Technical Account Manager where you will serve as a trusted advisor for strategic customers, ensuring they derive maximum value from Okta's identity solutions. This role involves collaboration with various teams to drive technical adoption and enhance customer satisfaction, focusing on federal and educational sectors. The ideal candidate will have extensive experience in information technology and identity management, along with strong problem-solving and communication skills. If you are passionate about identity solutions and customer success, this opportunity is for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Leave

Qualifications

• 5+ years in IT or cloud platforms, preferably in fast-paced environments.
• 2+ years as a Technical Account Manager or similar role.

Responsibilities

• Build relationships as a trusted technical advisor for strategic customers.
• Provide guidance on implementing Okta's identity solutions.
• Collaborate with cross-functional teams to optimize solution performance.

Skills

Problem Solving

Communication

Collaboration

Education

BA/BS/MS in Computer Science

Job description

Get to know Okta

Okta is The World's Identity Company. We enable everyone to safely use any technology, anywhere, on any device or app. Our Workforce and Customer Identity Clouds provide secure, flexible access, authentication, and automation that transform digital interactions, placing Identity at the core of business security and growth.

At Okta, we value diverse perspectives and experiences. We are not looking for someone who checks every box but for lifelong learners and individuals who can bring unique insights to improve us.

Join our team! We're building a world where Identity belongs to you.

The Team

Our Technical Account Management team is a global group of Okta product experts. We support Okta's growth by helping existing customers succeed with our solutions. We deepen our technical expertise and understanding of each customer's unique ecosystem, addressing current challenges and innovating for the future. As trusted identity coaches, we enable customers to deliver secure, scalable, and transformative identity solutions. We collaborate closely with Customer Success and Account teams to foster lasting success through strategic technical guidance.

The Opportunity

As a Technical Account Manager (TAM) for Okta's Workforce Identity Cloud (WIC) and Customer Identity Solution (CIS), you will act as a trusted technical advisor for our strategic customers. Your role is crucial in ensuring they realize maximum value from their Okta investments. You will work with engineering, product, customer success, and sales teams to promote technical adoption, optimize performance, and enhance customer experience.

This position is within the Public Sector team, managing federal, state, and local government organizations, as well as educational institutions, with a focus on compliance with government standards like FedRAMP and sector-specific IAM requirements.

What you'll be doing:

• Build and maintain deep, lasting relationships with strategic customers as their technical advisor.
• Guide customers on implementing and optimizing Okta's Workforce and Customer Identity solutions.
• Design identity strategies aligned with customer business goals.
• Gain customer trust by understanding their objectives and recommending best practices for process changes, product adoption, and configurations.
• Focus on increasing subscription adoption, customer satisfaction, and retention.
• Partner with account teams and Customer Success Managers to develop and execute success plans.
• Address technical challenges by coordinating with support and engineering teams.
• Share product insights and conduct enablement sessions to promote adoption and success.
• Provide thought leadership through best practices, workshops, and training.

What you'll bring to the role:

• At least 5 years of experience in IT, cloud platforms, or software, preferably in a fast-paced environment.
• At least 2 years as a TAM or similar role such as Technical Consultant, Solution Architect, or Product Manager.
• Minimum 2 years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Solid understanding of technologies and protocols supporting identity federation and access control (e.g., SAML 2.0, OAuth, OpenID Connect).
• Experience with legacy applications, enterprise applications, SaaS deployments, lifecycle management, and security monitoring tools.
• Strong problem-solving skills and escalation management.
• Proven cross-functional collaboration and customer-focused outcomes.
• Excellent communication skills, capable of translating complex technical topics for various audiences, including CxO level.
• Ability to influence customer behavior and monitor account health metrics.
• This role requires you to be based in Washington D.C., work in Eastern time zone, and be willing to travel.
• Active US Government Security Clearance of Top Secret or above is required.

Education:

• BA/BS/MS in Computer Science, Information Technology, or equivalent experience.
• Relevant certifications such as Okta Certified, CISSP, etc.

Additional requirements:

• The ability to access federal environments or protected federal data is required. Candidates must submit documentation establishing U.S. Person status upon hire.