Technical Account Manager (North East)

Ajax Systems; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Car allowance

Health & Life insurance

401(k)

Growth opportunities

Job summary

Ajax Systems is seeking a seasoned Training & Technical Programs Manager to lead technical seminars, webinars, and training for customers and internal staff. You will present roadmaps, coordinate open and private classes, and tailor solutions to client needs across Ajax products and technologies.

The role requires travel for trade shows and events, with a focus on building relationships and delivering hands-on sessions.

Qualifications

• Minimum of 5 years’ professional experience in alarm systems, video surveillance, access control and fire systems.
• Proven hands‑on experience in designing and installing video surveillance, fire alarm, or other security systems.
• Experience delivering offline and online technical training to technical audiences.
• Excellent presentation, communication, and interpersonal skills.
• Flexible and willing to travel for business trips, trade shows, and other professional events.
• Self‑motivated and independent, with an outgoing personality and a proactive approach to work.
• NICET and ESA certifications.

Responsibilities

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees.
• Present product roadmaps and new feature updates to Ajax Systems distributors and dealers.
• Proactively manage and schedule open classes, private classes and on‑demand requests for training and support for Ajax products and technologies.
• Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
• Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
• Build and maintain long‑term relationships with key company partners.
• Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross‑functional teams.
• Support the sales team by following up on leads through the company’s CRM portal.
• Analyze customer needs in partnership with the sales department to identify optimal product solutions.
• Actively participate in the beta testing of new products and services, providing expert feedback to product management to refine solutions.

Skills

Presentation skills

Communication

Interpersonal skills

Self-motivated

Proactive

Willing to travel

Education

NICET certification

ESA certification

Tools

CRM portal

Training platforms

Job description

Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end‑to‑end solutions for protecting homes and businesses of any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 5,000 specialists.

We develop local teams because we understand local experts best comprehend market specifics. The company has sales representatives worldwide, including Italy, Spain, Germany, France, the United Kingdom, the USA, Australia, South Africa and other regions. The Global Business Development team is like‑minded people who share the ambitious goals of Ajax Systems.

The best software combined with powerful hardware has forever changed the perception of security systems for users and industry professionals. Being recognized at the biggest specialized exhibitions such as IFSEC, Expoprotection and Intersec, and winning prestigious awards from industry‑leading media like PSI magazine and GIT SECURITY, today Ajax is one of the most awarded security systems in Europe.

Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. At the same time, the company’s certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements.

The company emerged against the backdrop of revolution and war. That’s why resilience is the cornerstone of the brand’s DNA, and the fight against evil by creating the best security and automation devices is Ajax’s unwavering mission.

Qualifications

• Minimum of 5 years’ professional experience in alarm systems, video surveillance, access control and fire systems
• Proven hands‑on experience in designing and installing video surveillance, fire alarm, or other security systems
• Experience delivering offline and online technical training to technical audiences
• Excellent presentation, communication, and interpersonal skills
• Flexible and willing to travel for business trips, trade shows, and other professional events
• Self‑motivated and independent, with an outgoing personality and a proactive approach to work
• NICET and ESA certifications

Responsibilities

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees
• Present product roadmaps and new feature updates to Ajax Systems distributors and dealers
• Proactively manage and schedule open classes, private classes and on‑demand requests for training and support for Ajax products and technologies
• Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients
• Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement
• Build and maintain long‑term relationships with key company partners
• Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross‑functional teams
• Support the sales team by following up on leads through the company’s CRM portal
• Analyze customer needs in partnership with the sales department to identify optimal product solutions
• Actively participate in the beta testing of new products and services, providing expert feedback to product management to refine solutions

We offer

• Competitive compensation that includes a base salary and performance‑based bonuses
• Car allowance, petrol and all business costs covered by the company
• Health & Life insurance
• 401(k)
• Growth Opportunities
• Impactful work
• Innovative Environment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.