Technical Account Manager (Malaysia)

GenScript; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid parental leave

Paid time off

Flexible spending account

Health savings account

Life insurance

Disability insurance

Commuter benefits

Peer recognition program

Job summary

GenScript Biotech Corporation seeks a Technical Account Manager to serve as the primary technical contact for sales support within responsible regions. You will manage daily customer service operations, handling inquiries about orders, complaints, and technical support, and provide practical technical advice to customers.

Requirements include a Master degree in life sciences, 1–2 years of commercial experience, fluency in English and Chinese, strong presentation skills, and a customer-focused,

Qualifications

• Master degree in life science fields (e.g., cell biology, immunology, molecular biology).
• English and Chinese fluency, written and spoken.
• Excellent communication and presentation skills.
• Customer-focused and proactive mindset.
• Experience in a commercial role is advantageous.

Responsibilities

• Serve as the primary technical source for supporting sales activities in responsible regions.
• Manage daily customer service operations handling inquiries, orders, complaints, and technical support.
• Provide technical advice and translate customer requirements to fit business capabilities.
• Collaborate with Sales Account Managers, Production Managers, and Senior Scientists as a technical consultant.
• Attend workshops and industry events to stay current and enhance customer engagement.

Skills

Fluent English and Chinese

Excellent communication

Strong presentation skills

Customer-focused

Time management

Education

Master degree in life sciences

Job description

About GenScript

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.

About GenScript Biotech Corporation

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.

Position: Technical Account Manager

Location: Malaysia (Home-based)****

Position Summary

Technical Account Manager serves as the primary technical source for supporting sales activities within responsible regions. Technical Account Managers take full responsibility of the daily operation of customer service function, which handles all initial inquiries from customers, dealers, and public regarding order placement, complaints, technical support, etc.

Key Responsibilities

• Take full charge of the daily operation of customer service function that handles all initial inquiries from customers, dealers, and general public regarding order placement, complaints, technical support and etc.
• Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shaping these requirements to fit the business unit’s capabilities and communicate these to customers
• Work closely with business unit Sales Account Managers, Production Managers and Senior Scientists as a consultant to clients in technical matters and improve customer satisfaction
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Attends trade/technical shows and gives technical presentations to customers

Qualifications

• Solid professional technical background, minimum Master Degree in relevant life science fields including but not limited to cell biology, immunology, and molecular biology
• 1-2 years of commercial experience will be an advantage
• Ability to communicate fluently in both English and Chinese, verbally and in writing
• Good presentation skills with technical content
• Customer-focused, proactive/action-oriented
• Previous industry experience in a similar commercial role will be advantageous but is not essential
• Highly motivated individual with excellent communication, organization and time management skills

Benefits

Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.