Technical Account Manager (Laboratory Experience Required)

QBench; United States; Remote; USD 140,000 - 170,000; Full time

Job summary

Join a leading company in laboratory efficiency as a Technical Account Manager. This fully remote role involves overseeing customer projects, managing account portfolios, and ensuring effective product adoption. Your contributions will directly impact scientific discovery and innovation, with opportunities for career growth and a supportive culture.

Benefits

Career Growth

Collaborative Culture

Competitive Compensation

Remote Flexibility

Qualifications

• Minimum 1-year experience in a laboratory environment.
• Proven track record in project management, preferably with scientific workflow projects.

Responsibilities

• Oversee multiple customer projects, ensuring efficient product configuration.
• Manage project planning, goal-setting, and progress tracking.
• Deliver customer training and handle technical queries.

Skills

Problem Solving

Negotiation

Critical Thinking

Education

Bachelor's Degree

Job description

Technical Account Manager (Laboratory Experience Required)

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Finance and Human Resource Administrator at QBench

At QBench, we’re not just creating software; we’re shaping the future of laboratory efficiency. We’re #1 on G2’s list of the Highest Rated LIMS in North America. As a leader in our field, we offer an opportunity to be part of a fast-growing, dynamic, forward-thinking team. Your work will directly contribute to enhancing scientific discovery and innovation.

Why You’ll Love Working with Us:

• Impactful Work: Your role in implementing and managing QBench directly influences the success and efficiency of our clients’ laboratories.
• Career Growth: We’re committed to your professional development, offering continuous learning opportunities, and the chance to work on challenging, meaningful projects. Our rapid growth means the coming years present many opportunities for career advancement.
• Collaborative Culture: Join a supportive team that values your ideas and encourages creativity.
• Competitive Compensation: Receive a comprehensive salary package, including base and variable components tied to performance metrics.
• Remote Flexibility: Enjoy the freedom and comfort of a fully remote position, allowing for a healthy work-life balance.

As a Technical Account Manager, you’ll play a pivotal role in the success of our clients and be a key player in our continued growth. Highly-motivated individuals will thrive in our culture that rewards outstanding performance.

The Role

We’re seeking an analytical and detail-oriented Technical Account Manager for a fully remote role. You’ll lead the implementation and deployment of QBench, providing ongoing account management to enhance customer adoption and growth.

Responsibilities:

• Oversee multiple customer projects, ensuring efficient product configuration and environment.
• Manage project planning, goal-setting, and progress tracking.
• Deliver customer training and handle technical queries, ensuring effective use of QBench.
• Act as a liaison between clients and internal teams, maintaining strong relationships.
• Conduct detailed requirements analysis and documentation.
• Manage project risks, timelines, and deliverables, including functional requirements and use cases.
• Provide strategic recommendations and solutions, aligning with client needs.
• Conduct high-level testing and ensure smooth transition post-implementation.
• Interface with engineering, product teams, and external vendors.
• Manage account portfolio to ensure customer satisfaction and retention.
• Participate in pre-sales and Scope of Work development.

Requirements:

• Minimum 1-year experience in a laboratory environment.
• Proven track record in project management, preferably with scientific workflow projects.
• Strong problem-solving, negotiation, and critical thinking skills.
• Proficient in software product adoption and support.
• Bachelor’s degree preferred; ability to travel domestically as needed.

Preferred Attributes:

• Creative and innovative mindset.
• Flexibility and resilience in dynamic environments.
• Analytical and solution-focused approach.
• Strong team orientation and interpersonal skills.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Software Development

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United States $140,000.00-$170,000.00 1 month ago