Technical Account Manager - India

Island; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Island is seeking a passionate Technical Account Manager to serve as the trusted advisor for a portfolio of enterprise customers. You will guide them from onboarding through operational maturity, translating complex features into tangible value.

You will collaborate with Product, Engineering, Support and Customer Success to ensure aligned, secure, and scalable deployments while delivering proactive guidance on releases and best practices.

Qualifications

• 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity.
• Experience supporting enterprise IT products, ideally SaaS or security platforms.
• Experience handling escalations, tickets, and technical project management.
• Excellent communication skills with both technical and non-technical audiences.
• Comfortable with Salesforce, Jira, Confluence, and remote collaboration tools.
• Bachelor’s degree in a technical discipline or equivalent experience.

Responsibilities

• Be the Trusted Advisor - guide a portfolio of Island customers from onboarding to operational maturity.
• Support & Troubleshooting - manage support cases, feature requests, and escalations; keep customers updated.
• Enablement & Training - train customer teams to deploy, manage, and operationalize Island.
• Configuration & Optimization - tailor configuration for security, performance, and usability.
• Feature & Release Guidance - inform customers about releases and new capabilities and benefits.
• Collaborate Across Teams - work with Product, Engineering, Support, and Customer Success to align on the roadmap.

Skills

Technical account management

Solutions engineering

Enterprise IT

Communication skills

Project management

Education

Bachelor’s degree in a technical discipline

Tools

Salesforce

Jira

Confluence

Remote collaboration platforms

Job description

Island is shaping the future of work - creating an enterprise workspace for both knowledge workers and agents - where access, security, and AI-powered productivity are built in. Our enterprise agentic control plane boosts productivity across devices, browsers, applications, networks, and data while protecting sensitive information, simplifying access, and helping enterprises scale AI safely.

Behind all of that is a team of people who care deeply about their craft and want to do the biggest and best work of their careers. At Island, character and drive matter more than your resume.

Backed by Coatue Management, Insight Partners, Sequoia Capital, Cyberstarts, and other world-class investors, Island is used by millions of people at some of the planet’s largest enterprises.

Come build with us. Together, we’re changing how the world works.

Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way.

Island unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace—so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It’s not just a better way to secure work. It’s a better way to work. Backed by investors like Coatue Management, Insight Partners, Sequoia Capital and Cyberstarts, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be.

Come join us in building something that’s already changing how the world works.

At Island, we’re not just solving technical problems — we’re helping customers fully realize the power of our browser. That’s where you come in. We’re looking for a passionate, detail-oriented, and relationship-drivenTechnical Account Manager (TAM)in India to be a key strategic partner for our customers.

This role is all about building trusted relationships, delivering expert guidance, and ensuring our customers are getting maximum value from Island. If you thrive at the intersection of technology and people — and love translating complex features into real-world value — we want to talk to you.

What You’ll Be Doing

• Be the Trusted Advisor - You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity.
• Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations. You’ll open, monitor, and drive resolution, keeping customers in the loop every step of the way.
• Enablement & Training - Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success.
• Configuration & Optimization - Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals.
• Feature & Release Guidance - Keep your customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams.
• Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap.

What We’re Looking For

• 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity.
• Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
• Experience handling customer escalations, support tickets, and technical project management.
• Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences.
• Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms.
• Bachelor’s degree in a technical discipline or equivalent experience preferred.

*This role will be remotely based in India

Data Privacy

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