Technical Account Manager, AI Platforms

Prime Team Partners; Bellevue (WA); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

GitHub Copilot

Claude Code Team Premium

AI tools stipend

Job summary

Prime Team Partners in Bellevue, WA is hiring a Technical Account Manager, AI Platforms to help enterprise customers deploy, operationalize, and scale an AI analytics platform. This highly consultative role blends technical account management, implementation consulting, solution engineering, and customer success, collaborating with developers, architects, and executives to measure and expand AI adoption.

You'll lead onboarding, configure and troubleshoot, develop playbooks, and drive governance

Qualifications

• 5+ years in roles such as Technical Account Management, Solutions Engineering, or similar.
• Experience with software developers, platform teams, and technical stakeholders.
• Strong understanding of APIs, integrations, cloud platforms, and enterprise deployments.
• Ability to read and troubleshoot Python and TypeScript applications and workflows.
• Experience supporting AI platform deployments and cloud technologies.
• Excellent written and verbal communication skills.
• Ability to work in a fast-moving startup environment.

Responsibilities

• Lead enterprise onboarding programs from kickoff through adoption and expansion.
• Serve as the primary technical advisor and day-to-day point of contact for customer accounts.
• Work directly with customer developers, architects, and AI platform teams to configure, instrument, and optimize AI applications, agents, and workflows.
• Guide customers through implementation planning, deployment, validation, and operational adoption.
• Troubleshoot complex technical issues through logs, telemetry, screenshots, exported data, and other artifacts.
• Partner with Product and Engineering teams to communicate requirements and drive outcomes.
• Develop implementation playbooks, technical documentation, best practices, and training materials.
• Conduct technical workshops, executive reviews, strategy sessions, and enablement programs.
• Help customers establish governance, measurement frameworks, and success metrics for AI initiatives.
• Identify opportunities for expanded adoption and long-term customer success.

Skills

Technical Account Management

Solutions Engineering

Customer Success Engineering

Implementation Consulting

Solution Architecture

Technical Consulting

Executive communication

Tools

APIs

Cloud platforms

Python

TypeScript

Observability tools

OpenTelemetry

Job description

Location: Bellevue, WA (Hybrid - 4 Days Per Week Onsite)

About the Company

Our client is building an enterprise software platform designed to help organizations make better decisions in rapidly evolving technology environments. By connecting with existing business systems and workflows, the platform provides leaders with greater visibility into operational activity, resource utilization, and business outcomes.

Compensation

In addition to base salary, the company offers meaningful equity participation, providing employees the opportunity to share in the company's long-term success.

The Opportunity

We are hiring a Technical Account Manager, AI Platforms to help enterprise customers successfully deploy, operationalize, and expand their use of a cutting-edge AI analytics platform.

This is a highly consultative, customer-facing role that combines technical account management, implementation consulting, solution engineering, and customer success. You will work directly with developers, AI platform teams, architects, engineering leaders, and executive stakeholders to help organizations measure, manage, and scale AI adoption.

Success in this role requires strong technical aptitude, exceptional communication skills, and the ability to bridge conversations between engineering teams and business leaders.

This is an opportunity to join a rapidly growing AI company and play a critical role in helping some of the world's largest organizations bring AI into production successfully.

What You’ll Do

• Lead enterprise onboarding programs from kickoff through adoption and expansion.
• Serve as the primary technical advisor and day-to-day point of contact for customer accounts.
• Work directly with customer developers, architects, and AI platform teams to configure, instrument, and optimize AI applications, agents, and workflows.
• Guide customers through implementation planning, deployment, validation, and operational adoption.
• Troubleshoot complex technical issues through logs, telemetry, screenshots, exported data, and other customer-provided artifacts.
• Partner closely with Product and Engineering teams to communicate customer requirements, reproduce issues, and drive successful outcomes.
• Develop implementation playbooks, technical documentation, best practices, and training materials.
• Conduct technical workshops, executive business reviews, customer strategy sessions, and enablement programs.
• Help customers establish governance, measurement frameworks, and success metrics for AI initiatives.
• Identify opportunities for expanded adoption and long-term customer success.

What We’re Looking For

• 5+ years of experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, Implementation Consulting, Solution Architecture, Technical Consulting, or a similar customer-facing technical role.
• Experience working directly with software developers, architects, platform teams, and technical stakeholders.
• Strong understanding of APIs, integrations, cloud platforms, and enterprise software deployments.
• Ability to read, troubleshoot, and work with Python and TypeScript-based applications, integrations, APIs, and deployment workflows.
• Experience supporting customer implementations involving AI platforms, cloud technologies, observability tools, or developer-focused products.
• Ability to troubleshoot complex technical issues and communicate effectively with both engineering teams and executive audiences.
• Experience managing customer-facing implementation projects involving multiple stakeholders.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-moving startup environment with evolving priorities.

Preferred Experience

Experience with several of the following areas is highly desirable:

• Generative AI, AI agents, LLM-powered applications, or enterprise AI platforms
• AI observability, telemetry, monitoring, or instrumentation technologies
• Python, TypeScript, APIs, SDKs, and developer tooling
• OpenTelemetry or similar observability frameworks
• FinOps, cloud economics, AI cost management, or usage analytics
• Enterprise software implementations in regulated or security-conscious environments
• Technical Account Manager, Forward Deployed Engineer, Solution Architect, Solutions Engineer, Customer Success Engineer, or Technical Consultant backgrounds
• Medical, dental, and vision coverage
• Life insurance
• Dependent Care FSA
• Limited Purpose FSA
• Legal insurance
• Identity theft protection

Time Off & Flexibility

• Flexible discretionary PTO policy rather than a fixed vacation bank
• Flexible work arrangements when appropriate and coordinated with the team
• Hybrid work environment with 4 days per week onsite in Bellevue

Technology & Professional Resources

• Company-provided GitHub Copilot
• Company-provided Claude Code Team Premium
• Additional $100/month stipend for AI tools, professional resources, learning, or other approved work-related expenses

If you’re passionate about AI, enjoy working directly with customers, and want to help some of the world’s leading organizations successfully deploy and scale AI initiatives, we’d love to hear from you.

Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws. For contract positions, hired candidates will be employed by Prime Team for the duration of the contract period and be eligible for our company benefits. Benefits include medical, dental and vision. Employees are covered at 75%. We offer a 401K after 6 months, we do not provide paid holidays or PTO, sick time is offered in accordance with local laws. This position is open until filled.