Technical Account Manager — AI-Driven Sewer Infra

SewerAI; United States; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Unlimited PTO

401(k)

Job summary

SewerAI is seeking a Technical Account Manager to partner with customers, maximize value from PIONEER, AutoCode, and related services, and blend advocacy with operational support. The TAM resolves day-to-day questions, triages technical issues, and ensures successful adoption of SewerAI's platforms.

In addition, the TAM collaborates with ProServe on scoped projects, represents SewerAI at events, and supports onboarding and training initiatives.

Qualifications

• Experience as TAM or similar role handling customer inquiries and triaging issues.
• Ability to document interactions and resolutions in ticketing systems.
• Strong collaboration with sales, support, and engineering.

Responsibilities

• Serve as the primary operational and technical contact for customer inquiries.
• Triage and resolve lower-level technical issues, escalating when needed.
• Document customer interactions and resolutions for visibility across teams.
• Collaborate with Account Managers to ensure customer needs are addressed.

Skills

Customer advocacy

Technical support

Ticketing systems

Cross-functional collaboration

Tools

Pylon

Salesforce

Job description

SewerAI is seeking a Technical Account Manager to partner with customers, maximize value from PIONEER, AutoCode, and related services, and blend advocacy with operational support. The TAM resolves day-to-day questions, triages technical issues, and ensures successful adoption of SewerAI's platforms.

In addition, the TAM collaborates with ProServe on scoped projects, represents SewerAI at events, and supports onboarding and training initiatives.