Technical Account Manager

SewerAI; United States; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Unlimited PTO

401(k)

Job summary

SewerAI is seeking a Technical Account Manager to partner with customers, maximize value from PIONEER, AutoCode, and related services, and blend advocacy with operational support. The TAM resolves day-to-day questions, triages technical issues, and ensures successful adoption of SewerAI's platforms.

In addition, the TAM collaborates with ProServe on scoped projects, represents SewerAI at events, and supports onboarding and training initiatives.

Qualifications

• Experience as TAM or similar role handling customer inquiries and triaging issues.
• Ability to document interactions and resolutions in ticketing systems.
• Strong collaboration with sales, support, and engineering.

Responsibilities

• Serve as the primary operational and technical contact for customer inquiries.
• Triage and resolve lower-level technical issues, escalating when needed.
• Document customer interactions and resolutions for visibility across teams.
• Collaborate with Account Managers to ensure customer needs are addressed.

Skills

Customer advocacy

Technical support

Ticketing systems

Cross-functional collaboration

Tools

Pylon

Salesforce

Job description

About SewerAI Corporation

SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data-turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we're now entering an exciting phase of accelerated growth.

About SewerAI Corporation

SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data-turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we're now entering an exciting phase of accelerated growth.

Technical Account Manager

(Reports to: Sr. Director of Customer Enablement)

Role Summary

The Technical Account Manager (TAM) is a trusted partner to SewerAI customers, helping them maximize value from PIONEER, AutoCode, and related services. This role blends customer advocacy, operational support, and technical guidance. The TAM resolves day-to-day operational questions, triages lower-level technical issues, and ensures customers are successful in adopting SewerAI's platforms.

In addition, the TAM collaborates with the Professional Services (ProServe) team on scoped projects at the direction of leadership and represents SewerAI at industry trade shows and customer-facing events. This role sits within the Customer Enablement team and directly impacts customer adoption, satisfaction, and retention.

Key Responsibilities

Customer Advocacy & Support

• Serve as the primary operational and technical contact for customer inquiries.
• Triage and resolve lower-level technical issues, escalating to Support or Engineering when needed.
• Document customer interactions and resolutions in Pylon, ensuring visibility across Enablement, Support, and Account Management.
• Maintain high standards of responsiveness, professionalism, and customer experience.

Technical Enablement & Guidance

• Respond to operational and general technical support requests via Pylon ticketing system.
• Provide workflow and best-practice guidance to improve daily platform usage.
• Partner with Account Managers and Account Executives to ensure customer technical needs are addressed.
• Support customer onboarding and training initiatives where needed.

Professional Services (ProServe) Collaboration

• Assist with ProServe projects, such as customer training and workflow consultations, at leadership's direction.
• Contribute to building repeatable processes and resources that improve ProServe delivery.
• Provide operational and technical expertise during scoped engagements.

Trade Shows & Events

• Represent SewerAI at industry trade shows and events.
• Support demos, booth operations, and customer/prospect engagement.
• Capture event feedback and assist with lead and customer follow-up.

Cross-Functional Collaboration

• Work closely with Sales, Account Management, Support, and Engineering to deliver a seamless customer journey.
• Share customer feedback and insights to help improve product, training, and processes.

Compensation & Benefits

• Base Salary: $90,000- $100,000
• Up to $120,000 OTE

Benefits Include

• Medical, Dental, Vision, Basic Life, 401(k), and more
• Unlimited PTO
• Tools and resources to support success
• Competitive compensation with high-growth potential

Why Join SewerAI?

Join the fastest-growing team in wastewater tech and help modernize critical infrastructure with AI. You'll own high-visibility projects, influence how our brand meets the market, and see your work drive measurable impact for customers and communities.

SewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $90K - $100K